Customer Engagement & Sales Specialist

Commercial Legal Services & Legal Technology | Gold Coast

High-volume warm leads | No cold calling | Uncapped earning potential | Leadership opportunities

We are seeking an exceptional sales professional to take ownership of client acquisition, lead conversion and the client experience across a growing commercial legal group operating in both traditional legal services and legal technology.

This is not a cold-calling role

We invest significantly in marketing and generate a substantial volume of warm inbound enquiries from businesses actively seeking legal services and solutions.

We're looking for someone who knows what to do with those opportunities.

Someone who genuinely understands sales, enjoys connecting with people and takes pride in turning initial enquiries into lasting client relationships.

We don't believe in the hard sell. Our services address genuine business needs, and our approach is built on understanding those needs, communicating value and building trust.

For the right person, this role offers genuine autonomy, performance-based rewards and the opportunity to grow into a senior sales leadership position, with increasing responsibility for strategic partnerships and business development.

Sales & Client Acquisition Specialist

About the Role

You will take ownership of the sales and client engagement journey across our commercial legal group, working with businesses seeking legal advice, ongoing support and technology-enabled legal solutions.

From the moment an enquiry arrives, you will be responsible for ensuring that every prospective client receives a prompt, professional and engaging experience.

You will qualify opportunities, understand client needs, explain the value of our services, handle objections and proactively follow up to progress enquiries towards successful engagements.

We provide the leads. You bring the sales expertise.

With a consistent flow of warm inbound enquiries, your focus will be on building relationships, maintaining momentum and maximising conversion opportunities rather than generating prospects through cold calling.

You will work closely with our legal, technology and operations teams, but ownership of the sales pipeline and client acquisition process will sit with you.

As the group continues to expand, there is also an opportunity to take on greater responsibility for business development, referral networks, strategic partnerships and the broader sales strategy.

This is a hands-on position with genuine potential to evolve into a Head of Sales role for someone who demonstrates exceptional capability and results.

Key Responsibilities

• Own the sales pipeline: Take responsibility for warm inbound leads, qualification, follow-up and conversion across our legal services and legal technology businesses.

• Deliver an exceptional first impression: Engage confidently and professionally with prospective clients, building trust from the very first interaction.

• Drive proactive engagement: Use telephone calls, SMS, email and other communication channels to maintain momentum and progress opportunities.

• Understand client needs: Ask the right questions, identify commercial challenges and connect prospective clients with appropriate services and solutions.

• Apply genuine sales expertise: Use consultative selling, sales psychology, objection handling and effective follow-up strategies to improve conversion rates.

• Manage significant lead volumes: Confidently use CRM platforms, automation, AI tools and technology to manage opportunities efficiently and ensure nothing falls through the cracks.

• Coordinate successful engagements: Work closely with our legal and operations teams to facilitate consultations, proposals and client onboarding.

• Track and improve performance: Monitor conversion rates, response times, pipeline activity and other key sales metrics.

• Improve the client journey: Identify opportunities to strengthen sales processes, automate workflows and enhance the overall client experience.

• Support strategic growth: Contribute to business development initiatives, referral relationships and strategic partnerships, with scope to assume greater ownership of these functions over time.

About You

We are looking for a sales professional, not simply someone who has worked in sales.

You understand that successful selling is a skill developed through experience, curiosity, discipline and a genuine understanding of human behaviour.

You are naturally personable, confident and articulate. You enjoy speaking with people, quickly establish rapport and understand how to guide a conversation towards a positive commercial outcome.

Most importantly, you are proactive. You don't need to be reminded to follow up, pursue an opportunity or make the next call. You take ownership of your pipeline and find genuine satisfaction in achieving results.

Ideally, you will bring:

• At least 2–3 years of demonstrated success in sales, client acquisition or business development.

• A strong understanding of consultative selling, sales psychology, objection handling and relationship management.

• Exceptional communication skills and the confidence to engage with business owners, executives and professionals.

• Proven ability to convert warm inbound enquiries into paying clients.

• Excellent organisational skills, persistence and a disciplined approach to follow-up.

• Confidence using telephone calls, SMS, email, CRM platforms and digital communication tools.

• An interest in using AI, automation and technology to improve productivity and sales performance.

• A commercial mindset, with the ability to understand client needs and clearly communicate value.

• A results-driven attitude and genuine accountability for your performance.

• Initiative, emotional intelligence and a natural ability to connect with people.

Experience in professional services, B2B sales, legal services or technology solutions would be advantageous, but is not essential.

We value sales ability, attitude and people skills above industry experience.

About Us

We are a growing Australian commercial legal group operating across traditional law firm structures and legal technology.

Our businesses provide commercial legal advice, professional services and technology-enabled solutions designed to help businesses manage their legal needs more effectively.

We are commercially ambitious, technology-focused and committed to delivering an exceptional client experience.

We invest in marketing, modern systems, automation and AI to support our people, improve how we operate and create better outcomes for our clients.

As we continue to grow, we are building a team of capable, ambitious professionals who want to contribute meaningfully to our success.

What's on Offer

• Competitive base salary plus uncapped earning potential: Genuine opportunities to increase your earnings through performance.

• High-volume warm leads: A strong and consistent pipeline of inbound enquiries, with no cold calling required.

• Career progression: A genuine opportunity to grow into a Head of Sales position as the group expands.

• Broader commercial opportunities: Potential to take ownership of strategic partnerships, referral networks and business development initiatives.

• Autonomy and ownership: Take responsibility for your pipeline, results and continuous improvement of the sales function.

• Modern technology: Access to CRM systems, AI tools and automation to help you work smarter and achieve better results.

• Professional development: Opportunities to strengthen your commercial skills and gain exposure to legal services, technology and business growth.

• A collaborative environment: Work closely with legal professionals, technology specialists and business leaders.

• Meaningful impact: Your contribution will be measurable, recognised and directly connected to the growth of the group.

The Opportunity

We want someone who sees sales as a profession and takes genuine pride in doing it well.

Someone who understands that effective sales is not about pressure. It is about listening carefully, building trust, demonstrating value and helping people make confident decisions.

You’ll have the advantage of a substantial warm lead pipeline, the support of an established professional team and the opportunity to help shape the future sales function of a growing commercial legal group.

If you are a confident, personable and highly proactive sales professional who enjoys taking ownership, achieving results and building lasting client relationships, we’d love to hear from you.

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