Customer Experience Assistant (Fringe HQ)
Applications close: 8 Nov 2026 (Midnight Adelaide time)
POSITION: Customer Experience Assistant (Fringe HQ)
REPORTS TO: Customer Experience Coordinators
EMPLOYMENT: Casual, LPA Production and Support Staff (Level 3) – $36.11 per hour
START DATE: 8 FEB 2027
POSITION SUMMARY
Customer Experience Assistants are the first point of contact for Adelaide Fringe audiences. Whether you are on the phones, replying to enquiries, or providing ad-hoc support at physical locations, you help make the Fringe experience seamless, friendly and stress-free. You’ll work in our call centre based at Fringe HQ, using Red61 to manage sales, process exchanges, and support access bookings. You’ll be part of a fast paced, supportive team that takes pride in clear communication, inclusive service and solving problems on the spot. You don’t need to know everything on day one. All we ask is you bring energy, initiative, and a genuine care for our customers. This is a great role for someone who thrives in live environments, enjoys connecting with people and is up for the organised chaos that comes with festival life.
Education & Experience
- Experience in customer service, retail, hospitality or a similar frontline environment
- Comfortable with phone-based service and multitasking under pressure
- Desirable: Familiarity with ticketing systems (Red61 or similar)
- Desirable: Experience in a festival, arts or events setting
- Desirable: First Aid and/or CPR certification
Soft Skills & Personal Attributes
- Friendly, confident and calm under pressure
- Strong communicator with attention to detail
- Able to work well independently and in a team
- Comfortable learning new systems and procedures quickly
- Enthusiastic about the arts and live event environments
We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.
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Customer Experience Assistant (Fringe HQ) in Adelaide employer: Adelaide Fringe
As an Operations Manager with us, you'll thrive in a dynamic and inclusive work culture that values innovation and continuous improvement. We offer competitive benefits, professional development opportunities, and a supportive environment where your leadership skills can shine, particularly within the vibrant arts and events sector of Adelaide. Join us to make a meaningful impact while enjoying the unique advantages of working in a city known for its creativity and community spirit.
