At a Glance
- Tasks: Be the friendly face of Adelaide Fringe, assisting with ticket sales and customer queries.
- Company: Join the vibrant Adelaide Fringe team and be part of an iconic festival.
- Benefits: Earn $34.44 per hour, gain valuable experience, and enjoy a fun work environment.
- Other info: Perfect for those who thrive in dynamic settings and love arts festivals.
- Why this job: Dive into the action, solve problems, and create unforgettable experiences for festival-goers.
- Qualifications: Customer service experience and a knack for problem-solving are key.
The predicted salary is between 34.44 - 34.44 $ per hour.
Applications close: 8 Nov 2026 (Midnight Adelaide time)
LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations
REPORTS TO: Customer Experience Coordinators
EMPLOYMENT: Casual, LPA Production and Support Staff Level 2 – $34.44 per hour
START DATE: 15 FEB 2027
POSITION SUMMARY
Customer Experience Assistants are the public face of Adelaide Fringe, based in our Fringe operated box offices, and also providing box office and front of house support at venues and activations across the city. You’ll help audiences purchase tickets, get answers, and navigate the festival with confidence. Whether it’s a packed night at Fringe Corner or you’re scanning tickets at a quiet session in a small venue, you’ll help keep things running smoothly with a calm, friendly approach. In this role, you’ll use Red61, Adelaide Fringe’s ticketing system, to handle sales, exchanges and refunds. You’ll also manage merchandise and materials, maintain your box office space, and help resolve issues on the spot with the support of your Supervisors and Coordinators. This is a great opportunity for someone who enjoys being in the action, solving problems quickly, and making the festival a great experience for anyone who wants to be part of it.
ESSENTIAL / DESIRABLE CRITERIA
- Education & Experience
- Experience in customer service, retail, hospitality or events
- Familiarity with sales transactions and basic troubleshooting
- Desirable: Experience using a ticketing system such as Red61
- Desirable: Experience in arts festivals or public events
- Desirable: First Aid and/or CPR certification
- Soft Skills & Personal Attributes
- Friendly, calm and confident in high-pressure situations
- Strong communication and problem-solving skills
- Reliable, punctual and team-oriented
- Takes initiative and maintains a positive attitude
We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalised groups.
Customer Experience Assistant in Adelaide employer: Adelaide Fringe
As an Operations Manager with us, you'll thrive in a dynamic and inclusive work culture that values innovation and continuous improvement. We offer competitive benefits, professional development opportunities, and a supportive environment where your leadership skills can shine, particularly within the vibrant arts and events sector of Adelaide. Join us to make a meaningful impact while enjoying the unique advantages of working in a city known for its creativity and community spirit.
