Senior Enterprise Services Engineer in Adelaide

The Senior Enterprise Service Engineer is a key position in the technology team, directly building and supporting technology within a mission critical environment. The individual will be an infrastructure expert with substantial experience in several key domains. A person who understands that delivery requires ownership and collaboration and who only wants to innovate and create highly operationally secure and resilient solutions.

Key Accountabilities

• Drive the adoption of new technologies and provide strategic thinking to the group.
• Ensure all products, services and procedures are highly secure.
• Ensure all assets are highly available and appropriately monitored.
• Design, provision, support and maintain physical and virtual server infrastructure.
• Drive the successful completion of business and Secure IT projects.
• Ensure all assets are hardened and patched appropriately on a regular basis through automation.
• Support the administration of the company’s cloud infrastructure.
• Secure access to AAL in partnership with other IT technical teams.
• Research and participate in the procurement of relevant infrastructure, systems and services.
• Working closely with network and data centre support, maintain, test and update disaster recovery procedures for server and storage infrastructure.
• Work collaboratively with support partners to ensure the timely delivery of services in compliance with agreed service levels.
• Support the review of policies and procedures that manage relevant technology assets, systems and services.
• Support the ongoing improvement in AAL’s cyber security posture, including participation in risk management and business continuity reviews.

Team

• Mentor team members and provide thought leadership to the Secure IT team.
• Bring a collaborative, can-do mindset to the team and contribute to the advancement of the Secure IT team’s workplace culture.
• Build strong partnerships and relationships across the business.
• Supply technical advice, guidance and work scope information to technology project enquiries.
• Regularly review industry trends to ensure that the team is aware of best practice thinking on relevant infrastructure, systems and services.
• Actively contribute to the planning for the obsolescence, renewal or expansion of infrastructure, systems and services to ensure the team continues to satisfy business needs and service expectations.
• Embed Customer Service in attitudes and actions.
• Contribute to a safe, healthy and discrimination free workplace.
• Comply with the WHS Responsibility Guidelines.
• Comply with the Environmental Responsibility Procedure.

Live the AAL values

• Accountability – Excellence starts with ownership.
• Integrity – Do the right thing, even when no one’s around to see it.
• Respect – Good humans make great workplaces.
• Teamwork – Collaboration drives us; Celebration unites us.
• Customer Focused – Think customer. Always!

Qualifications/Skills/Experience

• Appropriate related studies or certificates, either achieved or in progress, noting that demonstrated industry experience is essential.
• Minimum 10 years’ experience with Microsoft Active Directory or Entra.
• Minimum 10 years’ experience with virtualisation.
• Minimum 5 years’ Azure environment administration.
• Minimum 10 years’ experience with enterprise server, storage and backup technology.
• Experience working within a technology team in a complex or critical infrastructure organisation.

Applications close 5pm, Friday 23 May.