At a Glance
- Tasks: Manage customer orders and provide essential support across multiple sites.
- Company: Join Adbri, a leading Australian construction materials supplier with a rich history.
- Benefits: Enjoy flexible hours, career progression, and generous discounts on products.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Be the vital link in a close-knit team while enjoying work-life balance.
- Qualifications: Customer service experience and strong attention to detail are key.
The predicted salary is between 16.2 - 19.8 $ per hour.
The role involves working with Independent Cement & Lime's Building Products Supplies business, which manufactures and supplies bagged cement, dry mix, and construction products across Australia. As a Customer Service Sales Administrator, you will be the vital link between customers, transport providers, and warehouse operations, providing essential administrative and customer service support across three NSW production and dispatch sites - Glendenning, Kembla Grange, and Thornton. You will manage the full order lifecycle for bagged products, from initial customer enquiry through to post-delivery reconciliation.
Responsibilities include:
- Processing customer orders for NSW bagged products and entering orders into SAP
- Responding to customer enquiries via phone and email and keeping customers updated on deliveries
- Coordinating with transport providers and internal teams to ensure orders are dispatched and delivered
- Checking proof of deliveries, reconciling paperwork, and investigating discrepancies or credit requests
- Maintaining pallet records and completing associated data entry
- Supporting production and inventory administration across our NSW sites
- Checking supplier invoices against receipts and following up any discrepancies
- Following up outstanding orders, delivery paperwork, and transport requirements
- Supporting stocktakes and investigating stock variances across multiple sites
- Maintaining driver licence, insurance, and induction records for transport providers
- Raising purchase orders and managing office supply requirements
Hours: This is a unique opportunity offering genuine work-life balance with early morning starts and your afternoons free! The hours are:
- Monday & Thursday: 4:00am - 12:00pm
- Tuesday, Wednesday & Friday: 5:00am - 1:00pm
About You: We're looking for someone who is reliable, organised, and enjoys being the person who keeps things moving. You will ideally bring:
- Previous experience in customer service, administration, order processing, or a similar role
- Strong attention to detail and a high level of accuracy with data entry
- Confidence using technology and learning new systems - SAP experience an advantage
- Strong communication skills and a customer-focused approach
- Good organisational skills and the ability to manage competing priorities
- Confidence working independently
- A reliable and mature approach, with the ability to work effectively within a small team
- Experience in logistics, distribution, or transport coordination would be beneficial
Benefits: Join Adbri, an iconic Australian company established in 1882, with 200+ plants, 8 brands, and 5 joint ventures supplying essential construction materials nationwide!
- Structured learning and development pathways with real career progression opportunities
- Generous discounts including retail, fuel, car rental, Qantas Club, and exclusive savings on Adbri products
- Extra leave options such as purchased leave, parental leave, and volunteer leave
- Wellbeing support through our confidential Employee Assistance Program (EAP)
- Service awards and recognition celebrating your contribution and milestones
Our business: Recently acquired by Adbri, Independent Cement and Lime is an industry-leading supplier of raw material and cement-blended products which have been supplying a wide range of industries across Victoria and NSW since 1987.
About Adbri: Adbri is majority owned by CRH and is a market leader in the manufacture and supply of construction materials and industrial minerals which has been building a better Australia since 1882. Adbri's respected brands employ over 2800 people nationally producing cement, lime, concrete, aggregates, concrete products, and industrial minerals.
About CRH: CRH (NYSE: CRH) is the leading global provider of building materials solutions that build, connect, and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in North America, Europe, and Australia.
Customer Service Sales Administrator employer: Adbri Limited
At Adbri Cement, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and innovation. Located in Darwin, our permanent day-shift roles provide a stable work-life balance, with opportunities for professional growth through hands-on experience in heavy industry plant maintenance. Join us to be part of a dedicated team that ensures our operations run smoothly while enjoying the benefits of working in a dynamic and rewarding environment.
