Looking for a flexible casual role with a well‑loved Australian brand? Join Adairs during our busiest and most exciting trading season and play an important role in helping customers create homes they love.
We're seeking customer-focused Customer Service Advisors to join our team on a casual basis through to March, supporting our peak retail period.
About the Opportunity
You’ll be supporting customers across phone, email, live chat and social media. You’ll join a friendly and supportive team based in our Chadstone Support Office, helping deliver exceptional service when our customers need us most.
How You’ll Spend Your Day
- Assisting customers with enquiries on orders, products, deliveries, and returns
- Coordinating with delivery partners to resolve issues quickly and effectively
- Providing support to our stores and internal teams
- Completing admin and ad hoc tasks to keep things running smoothly
Why Join Adairs for the Season?
- A passionate, high-performing team who love what they do
- Fantastic team discounts – 50% off full‑price styles, 15% off sale items, plus free shipping
- Access to exclusive sample sales
- Support from our EAP partner for health, financial, and personal wellbeing
- Tailored learning and development through our Adairs Academy
What We're Looking For
- A genuine passion for helping people
- Strong communication and problem‑solving skills
- Previous customer service, retail or contact centre experience
- A positive, adaptable and team-focused approach
- Availability to work Monday‑Friday and some weekends
Welcome to Adairs
At Adairs, we believe home is more than a place - it's a reflection of you. It's where comfort meets creativity and everyday moments become lasting memories.
For over 100 years, we've build our reputation on quality, style, and a deep understanding of how Australians live. That's why we're passionate about helping you shape spaces that feel distinctly yours - beautiful, functional, and effortless inviting.
Proudly Australian, we're here to inspire homes that are as individual as the people who live in them - because when you feel at home, so do we.
Welcome to Adairs
At Adairs, we believe home is more than a place - it's a reflection of you. It's where comfort meets creativity and everyday moments become lasting memories.
For over 100 years, we've build our reputation on quality, style, and a deep understanding of how Australians live. That's why we're passionate about helping you shape spaces that feel distinctly yours - beautiful, functional, and effortless inviting.
Proudly Australian, we're here to inspire homes that are as individual as the people who live in them - because when you feel at home, so do we.
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Customer Service Advisor in Melbourne employer: Adairs
At Adairs, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Store Manager in Caringbah, you'll not only lead a dedicated team in a thriving retail environment but also enjoy exceptional benefits like generous discounts, career progression through Adairs Academy, and the chance to celebrate achievements at our annual awards events. Join us to make a meaningful impact while being part of a company that truly values its people.
