Adairs is seeking a seasoned Customer Service leader to guide the team and shape the customer experience across stores and online. Working with senior leaders, you will drive service excellence, coach a high-performing remote or hybrid team, and deliver initiatives that improve support for customers.
This role demands 5+ years in contact centre management, strong leadership, and the ability to analyse metrics, manage change, and present to Senior Management.
Customer Experience Operations Leader employer: Adairs
At Adairs, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Store Manager in Caringbah, you'll not only lead a dedicated team in a thriving retail environment but also enjoy exceptional benefits like generous discounts, career progression through Adairs Academy, and the chance to celebrate achievements at our annual awards events. Join us to make a meaningful impact while being part of a company that truly values its people.
