Digital Success Manager in Brisbane

As a Digital Success Manager specialising in our digital marketing services, you will be responsible for providing strategic direction and guidance to channel managers on how to deliver clients' objectives. Your primary focus will be on driving client satisfaction, digital campaign results, and achieving business growth through upsells, cross-sells, client retention, and process improvements.

Content Production:

• Create and publish text, photo and video content that promotes client businesses, products and services across social media and digital platforms.
• Grow client audiences, build brand awareness and drive sales through content.
• Plan and schedule content releases across client channels.
• Keep published content and client channels up to date.
• Work with account and channel teams to align content with client campaigns and goals.

About Us: BFJ Digital is a full-stack digital advertising agency. We produce thoughtful digital solutions by combining deep technical knowledge with data analytics and world-class customer experiences. 18 years of success is built on referrals via high-quality service for clients globally.

Digital Transformation

Digital Marketing

Data And Analysis

What We Do:

• We build and nurture strong client relationships, serving as a trusted advisor and the main point of contact for key accounts.
• Collaborate with the media team to identify upselling and cross-selling opportunities to maximise revenue growth and meet monthly targets.
• Our team develop and implement strategies to maximise client retention rates, ensuring long-term satisfaction and loyalty.
• Address client escalations promptly and effectively, working closely with internal teams to resolve issues and improve client experience.

About You:

• You will have a proven experience of at least 3 years in an agency client services account role, with a demonstrated track record of successfully managing and developing clients’ digital marketing campaigns.
• An ability to work in a fast-paced, deadline-driven environment is a must.
• Exceptional client relationship and communication skills, with the ability to influence and inspire teams.
• Have a client-centric mindset with a passion for delivering exceptional customer experiences.
• Analytical mindset with the ability to identify trends, analyse data, and make data-driven decisions.

Your Experience:

• You’ll need a strong knowledge and understanding of SEM, SEO, social media principles, strategies, and best practices.
• You will have experience in handling client escalations and resolving issues effectively.
• Proven ability to drive process improvements and implement best practices.

Want to Know What It's Like Joining the Team?

Working with BFJ Digital means working alongside like-minded digital marketing experts hungry for success, but also focused on building connections and maintaining a healthy work-life balance. We enjoy rewarding ourselves for our hard work, whether it’s a team lunch or fun activity (think lawn bowls, paint and sips, even axe throwing!). Our flexible work environment encourages productivity and inspires our office culture, ensuring all of our valued staff receive the support and empowerment they need to grow. We're Pet-Friendly! Have a furry, four-legged friend? Our dog-friendly office is a bonus for pet owners (and pet lovers), and we love the joy and energy our staff companions bring to the office.

Digital Success Manager FAQ:

What are the role functions?

• The Digital Account Management, or Digital Success Manager functions will include:
• Digital Marketing strategy development and management.
• Client Management.
• Budget management.
• Ensuring clients campaigns succeed with the team behind you.
• SEO knowledge for client management.
• SEM knowledge for client management.
• Social Media knowledge for client management.
• Strong analytical skills.
• High attention to detail.

What is it Like Working at BFJ Digital?

Fun, technical, fast, inquisitive, you’ll learn LOTS, the team is very down to earth and operate more relaxed than your average tech marketing company.

Your Skills And Experience:

• Although you’ll be a digital account manager, having an understanding of the agency space will be important.
• Client / Account Management Experience.
• Mandatory experience working in an agency.
• Minimum 3 years experience as a marketing professional.
• Revenue growth KPI experience.
• Strong personal skills with all stakeholder levels.
• Digital marketing.
• Strong knowledge of Google analytics.

What Will the Salary Be?

BFJ Digital remunerate competitively (above market rates), matching your experience level. We hire on culture first. Good humans only.