At a Glance
- Tasks: Manage client relationships and provide strategic direction to our talented team.
- Company: BFJ Digital, a full-service digital agency redefining marketing.
- Benefits: Flexible hours, birthday leave, dog-friendly office, and real career growth opportunities.
- Other info: Dynamic environment with a culture-first approach and no outsourcing chaos.
- Why this job: Join a supportive team and make a genuine impact on client outcomes.
- Qualifications: 2-4 years in agency account management with strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
BFJ Digital is continuing to grow - which means we're adding a new, mid-tier Digital Account Manager to the team. This is a new role due to growth, not a replacement. We're looking for someone who already knows agency life, enjoys client relationships, and wants to keep sharpening their commercial and strategic skills alongside a highly technical team.
The role
- As a Junior Digital Account Manager, you'll be responsible for owning client relationships and providing clear strategic direction to internal channel specialists.
Your focus:
- Client satisfaction
- Commercial growth
- Clear communication
- Process improvement
You're not expected to be a channel specialist (you may have come from that previously) - but you must understand how digital marketing fits together.
Key responsibilities
- Own day-to-day client relationships and communication
- Lead WIPs, reporting, follow-ups, and next steps
- Translate client objectives into clear briefs for channel managers
- Provide strategic guidance across digital marketing activities
- Drive client retention, upsells, and cross-sells
- Identify opportunities for improvement across performance and process
- Coordinate campaigns, tasks, and timelines across teams
- Ensure delivery aligns to scope, budget, and expectations
- Support pitches, proposals, and presentations where required
- Build long-term, trusted client partnerships
Experience (required)
- 2-4 years of experience in an agency account, coordinator, or client services role
- Confident, professional client-facing communication
- Strong organisation and project management skills
- Comfortable managing multiple clients at once
- Technical familiarity (important): You don't need to execute - but this should feel familiar: Social platforms: Meta, Instagram, TikTok, LinkedIn; Website content updates: WordPress & Shopify; Canva (basic review / light edits); Project management tools and workflows
Nice to have (not essential)
- Loomly or social scheduling tools
What it's like at BFJ
We asked Nivi, who joined us (ex-Dentsu, ex-Yahoo), to describe BFJ: "We're redefining marketing by bringing every service under one roof - CRMs, paid media, SEO, creative, website development, and more. But it's not just for clients, it's for you too. You actually see how everything connects. There's so much to learn that you never feel complacent."
Why BFJ
- Full-service, highly technical digital agency
- Everything in-house - no outsourcing chaos
- Culture-led, low ego, high standards
- Real pathways to Senior AM / Client Director roles
- Work that genuinely improves client outcomes
- Flexible hours
- Birthday leave
- Dog-friendly office
- Tight-knit, supportive team
- We hire on culture first. Good humans only.
Account Manager employer: Acworth Recruitment
At GB-A, we pride ourselves on being an exceptional employer that champions creativity and collaboration within our landscape architecture team. Located just 6 km from Brisbane CBD, we offer a supportive work environment with a strong focus on professional growth, flexible work arrangements, and a family-friendly culture that values work-life balance. Join us to make a meaningful impact through innovative design while enjoying the benefits of a 9-day fortnight and a commitment to your personal and professional development.
