At a Glance
- Tasks: Shape Customer Success in higher education, building strategic relationships with university partners.
- Company: Join Acuity Insights, a remote-first company transforming higher education decision-making.
- Benefits: Competitive salary, professional development funds, flexible work, and health benefits.
- Other info: Work remotely, enjoy autonomy, and be part of a supportive team culture.
- Why this job: Make a real impact in the higher education sector while growing your career.
- Qualifications: Experience in Customer Success or Account Management, with knowledge of Australian higher education.
The predicted salary is between 49500 - 60500 $ per year.
Shape Customer Success in a higher education market with momentum. Some Customer Success roles ask you to step into a well-established portfolio and follow a proven playbook. This one gives you more room to shape what comes next. You’ll take ownership of a growing portfolio of university partners across Australia and New Zealand, helping them get meaningful value from Acuity’s products, data, research, and insights.
At the heart of this role is owning and growing strong, strategic customer relationships across Australia and New Zealand. Own a portfolio of university partners, building trusted relationships from day-to-day contacts to senior decision-makers and developing a deep understanding of their goals, challenges, stakeholders, and what success looks like for them.
- Help partners get meaningful, lasting value from Acuity, using customer insight, data, and your understanding of their context to guide conversations and recommend the right path forward.
- Stay ahead of what your customers need, identifying risks early, navigating challenges thoughtfully, and bringing the right people from across Acuity together when needed.
- Spot opportunities to deepen and grow partnerships through greater adoption, new use cases, additional products, referrals, or connections elsewhere within an institution.
- Work closely with our Growth team to develop opportunities across the region, bringing your customer relationships and local market knowledge into how we grow.
- Spend meaningful time in the market, meeting partners in person, visiting campuses, and representing Acuity at conferences and industry events.
- Bring what you’re learning back into Acuity, sharing customer and market insight that helps us better support our partners and make smarter decisions about the region.
Success in this role is as much about how you operate as what you know. You’ll bring the judgment, curiosity, relationship skills, and ownership we look for in great Customer Success, along with the resourcefulness and resilience to help build our presence in the region.
You’re likely to thrive here if you:
- Build trusted, strategic customer relationships.
- Own the health and commercial success of your portfolio.
- See growth as part of great Customer Success.
- Know the Australian higher education landscape.
- Operate independently without operating in isolation.
- Are persistent and resourceful.
- Work effectively across teams and boundaries.
- Stay curious and adaptable.
Our Australian team members are employed through our Employer of Record, Deel, with access to Acuity benefits and programs alongside Australian employment entitlements.
Transparent compensation. A base salary of $115,000-$126,000 AUD, plus a $10,000 AUD annual retention bonus and additional incentives when customer referrals lead to new business.
Life at Acuity Insights: We’re a remote-first team of 140+ people, built around trust, autonomy, flexibility, and a sustainable pace.
Strategic Customer Success Manager – Australia & New Zealand in Brisbane employer: Acuity Insights
Acuity Insights is an exceptional employer that fosters a culture of autonomy and collaboration, making it an ideal place for a Strategic Customer Success Manager. With a focus on meaningful engagement and professional growth, employees benefit from the opportunity to build strong relationships with university partners across Australia and New Zealand while contributing to impactful educational outcomes. The remote work flexibility combined with regular in-person interactions ensures a dynamic and supportive work environment that values innovation and personal development.
