At a Glance
- Tasks: Provide friendly tech support to students and staff in a school environment.
- Company: Join a well-regarded school with a supportive ICT team.
- Benefits: Immediate start, potential for permanent role, and collaborative work culture.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a difference by helping others with technology in a vibrant school setting.
- Qualifications: Experience in ICT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40500 - 49500 $ per year.
Are you a friendly, tech-savvy problem solver who enjoys helping people? We're looking for an ICT Service Desk Officer to join a well-regarded school environment, providing hands-on support to students (K-12) and staff. This is a fantastic opportunity to step into a fast-paced, supportive ICT team with the potential to transition into a permanent role.
About the Role
As the frontline of the ICT team, you'll be the go-to person for technical support—resolving issues, guiding users, and ensuring smooth day-to-day technology operations across the school.
Key Responsibilities
- Provide friendly, patient, and professional first point of contact for ICT support
- Troubleshoot and resolve Level 1 & 2 issues across hardware, software, networks, and internet
- Log, track, and manage support tickets through to resolution
- Escalate complex issues when required
- Keep users informed with clear and timely communication
- Support third-party applications and systems
General ICT Support
- Assist with system administration (servers, cloud platforms, Active Directory)
- Deploy, configure, and maintain devices (PCs, laptops, mobile devices, peripherals)
- Manage asset registers and equipment lifecycle
- Support IP telephony systems
- Assist with IT projects, upgrades, and new system rollouts
Collaboration & Communication
- Build strong relationships with staff, students, and the wider school community
- Work collaboratively within the ICT team to solve problems and improve services
Professional & Compliance Responsibilities
- Maintain up-to-date technical knowledge
- Follow child safety, privacy, and WHS policies
- Act with professionalism, discretion, and integrity at all times
About You
- Experience in an ICT support or service desk role (Level 1/2)
- School/education experience a huge plus together with Working with Children Check
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication skills with a friendly, patient approach
- Ability to prioritise, multitask, and work in a fast-paced environment
- Experience with Active Directory, Office 365, and device deployment (desirable)
Why Apply?
- Immediate start
- Supportive and collaborative team environment
- Opportunity to gain experience in a leading school setting
- Potential for a longer term role
ICT Service Desk Officer in Sydney employer: ActiveRecruitment
Join a dynamic team at our Marsden Park location, where your passion for the outdoors or fitness can flourish in a supportive and innovative environment. We prioritise employee growth with ongoing training and development opportunities, fostering a culture of collaboration and enthusiasm for technology. Enjoy the unique advantage of working with cutting-edge consumer electronics while helping customers enhance their outdoor and fitness experiences.
