At a Glance
- Tasks: Coordinate safe transport services for students with disabilities and manage customer inquiries.
- Company: Transport Canberra, dedicated to providing reliable transport solutions.
- Benefits: Full-time permanent role with job security and community impact.
- Other info: Opportunity for career growth within a supportive team environment.
- Why this job: Make a difference in students' lives while developing valuable skills.
- Qualifications: Strong communication skills and a commitment to supporting students with disabilities.
The predicted salary is between 56700 - 69300 $ per year.
Transport Canberra is seeking to fill the role of Supported School Transport Coordinator on a full-time permanent basis. We are looking for people who are passionate about coordinating and administering safe, reliable and customer-focused transport services for eligible students with disability attending ACT public schools. As the Supported School Transport Coordinator, you will provide high-quality administrative, operational and customer service support to the Supported School Transport (SST) program. You will ensure transport applications, travel arrangements, service records, reporting and enquiries are managed accurately and effectively in accordance with legislative, policy and operational requirements.
About the Role
- Manage and respond to telephone, email and other enquiries, feedback and complaints relating to Supported School Transport, providing timely, professional and customer-focused responses.
- Provide quality administrative support to the Supported School Transport program, including management of shared inboxes, invoicing, databases, records, correspondence and reporting.
- Provide high-quality customer service in a busy and time-sensitive operational environment, exercising discretion when handling sensitive information.
- Assist with administrative and operational activities across the broader Flexible Transport Office team, including driving duties where required.
About You
- You are someone who is committed to supporting students with disability and has an understanding of the NDIS.
- Has excellent customer service and communication skills.
- Builds strong relationships and works effectively with a diverse range of stakeholders.
- Is organised, proactive and able to manage competing priorities.
- Enjoys working both independently and as part of a team.
Eligibility/Other requirements:
The successful applicant will hold, or be willing to obtain: Medium Rigid (MR) Driver Licence or above Public Vehicle Driver Authority.
This is a full-time permanent position available immediately. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service. The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved.
Supported School Transport Coordinator in Canberra employer: ACT Government
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