At a Glance
- Tasks: Lead a team to deliver exceptional service for luxury wellness club members.
- Company: Join Acquire Intelligence, an award-winning global outsourcer with a vibrant culture.
- Benefits: Enjoy competitive salary, full-time hours, and regular on-site club experiences.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of premium service and make a real impact in luxury hospitality.
- Qualifications: 3+ years in luxury hospitality with leadership experience required.
The predicted salary is between 62100 - 75900 $ per year.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Lead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership. Chapel Street, South Yarra. Full time.
Lead the team behind a luxury member experience. Our client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader, Member Retention with Acquire Intelligence, you set that standard.
You are the face of the program: you lead two Member Retention Specialists, work directly with the client's Head of Retention and spend regular time on site at the clubs, where club leaders will rely on you. You will make calls yourself, coach your team to deliver excellence for every member and bring the club the insights and reporting it values.
What you get:
- Leadership of a small, high-profile team, with a direct line to the client's Head of Retention
- Regular time on site at the clubs
- Competitive salary plus super, full time, 38 hours a week, with calls between 11:00am and 7:00pm
- You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station
What you bring:
- At least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leader
- A luxury hospitality instinct for how top-tier members want to be treated
- Coaching skill and the ability to give direct, constructive feedback
- Presence and composure on the phone and in person, polished written communication and accurate reporting
- Discretion with sensitive member and health information
- The right to work in Australia, and consent to background and reference checks
About Acquire Intelligence:
Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work:
- Curious and Clever: smart questions spark smart solutions
- Entrepreneurial Energy: think like an owner, solve like a founder
- Fast with Intent: we move fast and deliver real results
- Laugh and Learn: we do not take ourselves too seriously, just our results
Team Leader in Melbourne employer: Acquire Intelligence
At Acquire Intelligence, we pride ourselves on being an exceptional employer that fosters innovation and teamwork in a vibrant work culture. Our commitment to employee growth is evident through our internal promotion policies, weekly pay runs, and a collaborative environment where meaningful work leads to impactful results. Join us in our mission to simplify business operations while enjoying a fun and supportive atmosphere in a global setting.
