At a Glance
- Tasks: Provide top-tier service to luxury wellness club members through personalised communication.
- Company: Acquire Intelligence, a leader in premium hospitality and AI consulting.
- Benefits: Competitive salary, full-time hours, training, and a vibrant office location.
- Other info: Work in a bustling area with endless shopping and dining options.
- Why this job: Join a dynamic team and make a real difference in luxury member experiences.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
The predicted salary is between 59400 - 72600 $ per year.
Look after the top-tier members of a private luxury wellness club. A premium hospitality role by phone, with training on site at the clubs. Our client is a leader in premium service. Its high-end members expect white glove care and a club that knows them by name.
As a Member Experience Specialist with Acquire Intelligence you are the voice they hear when the club reaches out. Your days are personalised check-in calls. You will reconnect with members whose visits have lapsed, welcome those approaching renewal and look after anyone who needs a hand with payments, always in the club's tone. You will learn what matters to each member, and share feedback with the club.
What you get:
- A premium hospitality role by phone, text and email, built around luxury service and top-tier members.
- Training that includes time on site at the clubs, then regular support and development with your Team Leader.
- Competitive salary plus super, full time, 38 hours a week, and shift from 11:00am and 7:00pm.
- You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options.
What you bring:
- At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining.
- A warm, natural voice and the confidence to hold an unscripted conversation with high-profile members.
- Excellent spoken and written English.
- Polished presentation, tone and manner.
- The right to work in Australia, and consent to background and reference checks.
About Acquire Intelligence:
Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 9,500 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work: Curious and Clever: smart questions spark smart solutions; Entrepreneurial Energy: think like an owner, solve like a founder; Fast with Intent: we move fast and deliver real results; Laugh and Learn: we do not take ourselves too seriously, just our results.
Guest Relations Specialist in Melbourne employer: Acquire Intelligence
At Acquire Intelligence, we pride ourselves on being an exceptional employer that fosters innovation and teamwork in a vibrant work culture. Our commitment to employee growth is evident through our internal promotion policies, weekly pay runs, and a collaborative environment where meaningful work leads to impactful results. Join us in our mission to simplify business operations while enjoying a fun and supportive atmosphere in a global setting.
