At a Glance
- Tasks: Lead and mentor a team of Helpdesk Technicians while driving service excellence.
- Company: Join a growing Client with a supportive leadership team and exceptional culture.
- Benefits: Negotiable salary, hybrid flexibility, parking reimbursement, and regular team social events.
- Other info: Clear career progression opportunities in a dynamic Adelaide city-fringe location.
- Why this job: Make an impact by developing the next generation of IT professionals.
- Qualifications: MSP or Service Desk experience and strong troubleshooting skills required.
The predicted salary is between 74250 - 90750 $ per year.
Lead. Mentor. Make an impact.
Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals.
About the Role
- Lead, coach and mentor a team of L1 Helpdesk Technicians
- Manage ticket allocation, escalations and SLA performance
- Conduct 1:1s, performance reviews and team development activities
- Act as a technical escalation point for the team
- Drive continuous improvement across processes and documentation
- Build strong client relationships and deliver exceptional customer service
- Assist with recruitment, onboarding and staff development initiatives
About You
- MSP or Service Desk experience is essential
- Previous team leadership, coaching or mentoring experience
- Strong troubleshooting and technical problem-solving skills
- Customer-focused with excellent communication skills
- Able to balance people leadership with operational responsibilities
- Current Driver's Licence required
What's on Offer?
- Salary negotiable
- Hybrid flexibility
- Supportive leadership team and exceptional culture
- Clear career progression opportunities
- Parking reimbursement and access to pool vehicles
- EAP, fresh fruit, quality coffee and stocked kitchen
- Regular team social events
- Adelaide city-fringe location
If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you.
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Helpdesk Team Leader in Adelaide employer: a&co Recruitment Partners Pty Ltd
As a leading healthcare organisation in Western Australia, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. With a focus on professional growth, we offer extensive opportunities for development and the chance to work across various business areas, ensuring that your contributions are valued and recognised. Join us to be part of a dynamic team dedicated to improving healthcare outcomes while enjoying the benefits of a supportive environment in a thriving location.
Contact Details:
a&co Recruitment Partners Pty Ltd Recruitment Team
