At a Glance
- Tasks: Provide IT support and troubleshoot tech issues for colleagues across Australia.
- Company: Achilles, a global leader in supply chain transparency and sustainability.
- Benefits: Competitive salary, global career opportunities, and exposure to modern technologies.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Join a supportive team and make a meaningful impact on international workplaces.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 62100 - 75900 $ per year.
- Provide onsite and remote IT support to colleagues across Australia
- Administer Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune
- Support end-user devices, hardware, software, networks, printers and workplace technology
- Manage user accounts, access requests and device provisioning
- Troubleshoot and resolve technical issues through the IT Service Desk
- Maintain accurate asset and support documentation
- Contribute to technology projects, rollouts and service improvements
- Support IT operations in line with ISO 27001 and security best practices
What We're Looking For
- Minimum 3 years' experience in an IT Support, Desktop Support or Service Desk role
• Hands-on experience with
- Microsoft 365
- Active Directory
- Strong troubleshooting and technical support skills
- Experience using IT Service Desk platforms
- Excellent communication and customer service skills
- Ability to work independently and as part of a global team
- Knowledge of ISO 27001 and information security practices
- Experience supporting Share Point, AV equipment, wireless networks or endpoint security tools
- Experience working across multiple countries and time zones
- Exposure to technology deployments and service improvement projects
Why Join Achilles?
For more than 30 years, Achilles has helped organisations improve supply chain transparency, ESG performance, sustainability and risk management.
Operating globally across 17 locations, we help businesses create safer, cleaner and fairer workplaces and supply chains.
What we offer
- Global career opportunities
- Exposure to modern Microsoft and cybersecurity technologies
- Collaborative and supportive culture
- Meaningful work with international impact
- Competitive salary and benefits
IT Support Engineer in Melbourne employer: Achilles Information Limited
As an HR Business Partner with us, you'll be part of a dynamic team that values integrity, professionalism, and collaboration. Our supportive work culture fosters employee engagement and growth, offering opportunities for professional development while aligning local practices with global strategies. Located in Australia, we provide a unique environment where your insights will directly influence our organisational effectiveness and culture.
Contact Details:
Achilles Information Limited Recruitment Team
