At a Glance
- Tasks: Provide top-notch customer service and manage orders in a busy office.
- Company: Achieve Group Australia, a friendly team in Townsville.
- Benefits: Full training provided, flexible hours, and a supportive work environment.
- Other info: Rotating roster offers variety and work-life balance.
- Why this job: Join a dynamic team and make a difference for customers every day.
- Qualifications: Customer service experience preferred; strong communication skills a must.
The predicted salary is between 17.1 - 20.9 $ per hour.
Achieve Group Australia Pty Ltd is seeking a friendly and reliable Customer Service Representative to join our Townsville-based team. This is a busy, hands-on role suited to someone who enjoys helping customers, managing orders, and working in a fast-paced office environment. Training will be provided.
About the Role
As the first point of contact, you’ll provide professional customer service over the phone and in person, while supporting order processing and internal coordination to ensure a smooth customer experience.
Key Responsibilities
- Answering inbound calls and responding to customer enquiries
- Processing orders accurately and efficiently
- Order management (updates, changes, follow-ups and general administration)
- Providing high-quality customer service in a fast-paced office environment
- Serving walk-in customers and providing counter/front-desk support
- Liaising with internal stakeholders to ensure orders are actioned correctly and on time
Hours (Rotating Weekly Roster)
This role operates on a two-week rotating roster:
- Week 1: Monday - Thursday: 7:30am - 4:00pm, Friday: 7:00am - 1:00pm
- Week 2: Monday - Thursday: 9:00am - 5:00pm, Friday: 7:00am - 4:00pm
What We’re Looking For
- Customer service experience in a fast-paced office environment (preferred)
- Confident phone manner and strong communication skills
- High attention to detail and ability to manage multiple tasks
- Professional presentation and a customer-focused attitude
- Reliable and punctual, with the ability to commit to the rotating roster
Training & Support
Full training will be provided for the successful candidate.
Customer Service Representative – Townsville employer: Achieve Group Recruitment
Join a dynamic team in Townsville where your skills as a Drainage Labourer will be valued and rewarded. We offer competitive pay, reliable hours, and a supportive work culture that prioritises safety and teamwork. With opportunities for growth and development, you’ll find a fulfilling career path while working on exciting projects at the beautiful Harvey Range.
