At a Glance
- Tasks: Connect customers with social experiences and support their engagement in the community.
- Company: ACH Group, a leading not-for-profit in aged care with a friendly culture.
- Benefits: Career development, wellbeing programs, salary packaging, and discounts on health insurance.
- Other info: Join a diverse team dedicated to enriching lives and fostering community connections.
- Why this job: Make a real difference in the lives of older people while enjoying a rewarding career.
- Qualifications: Strong customer service skills, attention to detail, and a relevant qualification or experience.
The predicted salary is between 15900 - 15900 $ per year.
About ACH Group: For over 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1900 dedicated individuals working together, we create good lives for our customers. Our workforce delivers impact across residential care, retirement living, community care, health and wellness, social experiences, and corporate teams.
About the Role: ACH Group has a 0.8 FTE part-time fixed-term opportunity until 5 March 2027, within the Home Care Community program based at the North office.
What you’ll do:
- Support customers to identify preferences and connect with social experiences at ACH Group and/or in the broader community.
- Work with the Social Community Team to promote and grow the Social Link experiences.
- Match customers to relevant social experiences including ACH social experiences and wider social opportunities using a person-directed model.
- Follow-up customer referrals and support new customers to feel comfortable joining groups or connecting with individual support.
- Assist customers to overcome barriers to participation.
- Provide time-limited individual planning, support & coaching to complex, high-risk customers to meet social goals and discuss risk management plans with the Care Manager (e.g. memory loss or mobility).
- Work internally with teams to support customer’s social needs and queries.
- Participate in group co-design and evaluation utilising insights into customers’ preferences.
- Use ‘soft’ sales skills to promote products and build positive relationships with internal and external business partners and customers.
- Positively contribute to a team environment.
- Knowledge of Ecliptix &/or willingness to learn.
- Attend groups/events to gain insights and build relationships with customers.
About you:
- Team player.
- Strong customer service approach.
- Strong attention to detail, documentation, and computer skills.
- Skills to motivate and engage individuals and enhance & develop abilities, skills, and interests.
- Excellent interpersonal and communication skills.
- Hold a current driver’s licence that complies with Australian licensing laws and regulations, with access to a registered reliable vehicle.
- Applicants that also hold Tertiary level education in health, community, or other relevant area or Certificate IV in Community Services/Aged Care/Service Coordination or are working towards it.
If you want to join our amazing team, we can offer you:
- Career development with in-house upskilling and external learning opportunities.
- Friendly and inclusive culture, supporting diversity and employee wellbeing.
- Free on-site flu vaccination program.
- Financial advice for HESTA members, our preferred superannuation supplier.
- Wellbeing program including free employee assistance program.
- Recognition program acknowledging significant contributions.
- Salary packaging to maximise your take-home pay.
- Discounted Corporate Membership – Health Insurance – BUPA.
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g. discounted private health).
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis.
What it’s like at ACH Group: At ACH Group, we believe that older people should feel valued, respected, connected in their communities, and supported to live a good life. We love what we do, aren’t afraid to take action and responsibility, constantly put our hands up for challenges, and celebrate the uniqueness of our community. Most importantly, we bring our best. If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, and a passionate, flexible workplace.
Social Links Community Connector in Adelaide employer: ACH Group
ACH Group is an exceptional employer, dedicated to enriching the lives of older South Australians for over 70 years. With a strong focus on employee wellbeing and professional development, we offer a friendly and inclusive culture, comprehensive career growth opportunities, and unique benefits such as salary packaging and discounted health insurance. Join us at Colton Court in McLaren Vale, where you can make a meaningful impact while enjoying a supportive work environment.
