At a Glance
- Tasks: Join a small team to ensure customer satisfaction and manage orders.
- Company: Dynamic company focused on customer service and administration.
- Benefits: Work from home options, Melbourne CBD location, and potential for permanent role.
- Other info: Friendly environment with opportunities for growth and teamwork.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2-3 years in admin roles with customer service experience required.
The predicted salary is between 26.1 - 31.9 $ per hour.
The role
- Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
- Managing business enquiries, and communication from customers
- Using initiative to get the job done
- Ensuring accurate data entry of orders requests into the bespoke CRM
- Communicating with external customers around orders, delays, payment methods
- Managing conflicting priorities
- Using initiative to find solutions to any better ways of working
The successful candidate will
- Have 2-3 years experience in an Administration focussed role which also had customer service elements
- Have excellent communication skills and a good phone manner
- Has intermediate skills in Excel
- Have experience using CRMs for data entry and any order request data entry would be a bonus
- Be friendly and easily able to build rapport over the phone and email
- Be hardworking and have high work ethic
- Be highly organised and able to work in less structured environments
- Show initiative and motivation and be a team player at all times
On offer
- This role is on a 3 month contract basis with a view to permanency
- Working from home 1-2 days per week after training
- Melbourne CBD location, close to public transport
- Must be immediately available or have up to 1 week notice
Customer Administration in Melbourne employer: AccountAbility Recruitment
Join a purpose-driven, award-winning not-for-profit organisation in Chatswood, where you can thrive in a collaborative team culture that prioritises employee development and continuous improvement. As a Senior Accounts Receivable Officer, you'll enjoy a hybrid working model, salary packaging benefits, and clear pathways for career progression into leadership roles, all while making a meaningful impact in the community sector.
Contact Details:
AccountAbility Recruitment Recruitment Team
We think you need these skills to ace Customer Administration in Melbourne
Customer Service
Data Entry
CRM Experience
Communication Skills
Excel (Intermediate)
Problem-Solving Skills
Initiative
