At a Glance
- Tasks: Support customers and manage orders while ensuring top-notch service.
- Company: FMCG business in Melbourne CBD with a focus on customer satisfaction.
- Benefits: Hybrid work model, potential for permanent role, and close to public transport.
- Other info: Immediate start available; applications reviewed daily.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2-3 years in admin/customer service, strong communication, and Excel skills.
The predicted salary is between 49500 - 60500 $ per year.
Working for a FMCG business based in Melbourne CBD, we are looking for an experienced administrator, sales administrator or customer service/admin candidate for a contract role with a view to permanency.
The organisation has a strong focus on exceptional customer service, dealing with external customers on a regular basis.
This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.
The role
- Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
- Managing business enquiries, and communication from customers
- Using initiative to get the job done
- Ensuring accurate data entry of orders requests into the bespoke CRM
- Communicating with external customers around orders, delays, payment methods
- Managing conflicting priorities
- Using initiative to find solutions to any better ways of working
The successful candidate will
- Have 2-3 years experience in an Administration focussed role which also had customer service elements
- Have excellent communication skills and a good phone manner
- Has intermediate skills in Excel
- Have experience using CRMs for data entry and any order request data entry would be a bonus
- Be friendly and easily able to build rapport over the phone and email
- Be hardworking and have high work ethic
- Be highly organised and able to work in less structured environments
- Show initiative and motivation and be a team player at all times
On offer
- This role is on a 3 month contract basis with a view to permanency
- Working from home 1-2 days per week after training
- Melbourne CBD location, close to public transport
- Must be immediately available or have up to 1 week notice
If this role sounds of interest, please apply here today as we will be reviewing applications daily.
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Customer Admin & Support – Hybrid in Melbourne employer: AccountAbility Recruitment
Join a purpose-driven, award-winning not-for-profit organisation in Chatswood, where you can thrive in a collaborative team culture that prioritises employee development and continuous improvement. As a Senior Accounts Receivable Officer, you'll enjoy a hybrid working model, salary packaging benefits, and clear pathways for career progression into leadership roles, all while making a meaningful impact in the community sector.
Contact Details:
AccountAbility Recruitment Recruitment Team
