Porter in Melbourne

At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Porter to join our team and uphold the highest standards of hospitality. As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect.

What We're Looking For:

• A polished, professional approach with a strong customer service focus.
• Ability to remain calm and efficient under pressure.
• A proactive attitude and willingness to assist across various tasks.
• Excellent communication and interpersonal skills.
• Previous experience in a similar role within a luxury hotel environment is highly regarded.

Key Responsibilities:

• Welcome guests and assist with luggage and transportation needs.
• Provide accurate information about hotel facilities and local attractions.
• Support the Front Office team with guest requests and operational tasks.
• Maintain a clean and organized lobby and entrance area.
• Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel.

At Hannah St Hotel, we foster a collaborative and respectful work environment where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you.

The Opportunity:

Our beautiful hotel is looking for an enthusiastic and helpful Porter to join our Concierge team on a Part-Time basis. As a key player within our Concierge Department, you will be the first and last point of contact for our guests, therefore great people skills are a must!

• Greet and attend to all guests upon arrival and departure.
• Provide helpful, friendly and personalized service, attending to guest errands and requests.
• Handle guest luggage; delivering bags and luggage to the relevant rooms where necessary.
• Provide accurate information on the hotel and restaurants within the group.
• Valet Park guest cars as required.
• Have sound knowledge of public transport, local attractions, restaurants and events going on around Melbourne/Victoria region.

Our successful candidate will have:

• One year experience in a similar role or 5-star hotel environment.
• Australian Manual Drivers License a must.
• Communication and time management skills.
• Exceptional eye for detail and a positive attitude.
• Previous Opera knowledge will be highly regarded.

Discover what awaits you:

• Take comfort in the security of a permanent position in an industry you're passionate about!
• Prime Location, work in the heart of Melbourne's CBD, steps away from public transport.
• Amazing Perks, staff discounts across the group as well as a daily staff meal.
• Be part of an ever-expanding hospitality group with plenty of room for growth.

Please note that only short-listed candidates will be contacted for this role. You must have valid working rights in Australia to be considered.