At a Glance
- Tasks: Welcome guests and assist with luggage while providing top-notch service.
- Company: Sofitel Melbourne On Collins, a luxury hotel in the heart of Melbourne.
- Benefits: Career growth, laundered uniforms, and exclusive hotel stay packages.
- Other info: Inclusive culture with opportunities for personal and professional development.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Full Driver's licence and excellent communication skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels.
Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne.
Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just outside the door.
Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant.
We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.
Job Description
As a Front Office Welcomer (Porter), you provide the initial welcome and the final "au revoir" to our guests, whilst assisting with their luggage and vehicles.
We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.
You will be responsible for
- Offering a warm welcome and farewell to our guests
- Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction.
- Parking and retrieving guest vehicles
- Delivery and collection of guest luggage
- Assisting guests with directions and other enquiries
- Delivering personalised service with passion and professionalism
- Ensuring the highest level of security for guests' luggage and vehicles
Qualifications
Qualifications
- A full Driver's licence
- Excellent communication and interpersonal skills
- Initiate contact and establish rapport easily
- A friendly disposition and the ability to remain calm in high pressure work situations
- Demonstrated versatility and initiative in responding to guest requests and situations
- Additional Information
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection.
Understanding people is our business and putting people at the heart of our organisation is how we make decisions.
We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Front Office Welcomer (Porter) in Melbourne employer: Accorhotel
At Novotel Brisbane South Bank, we pride ourselves on being an exceptional employer in the heart of Brisbane's Cultural Precinct. Our vibrant work culture fosters growth and development through tailored programs and clear career pathways across our diverse brands. With unique benefits like preferential hotel rates and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to thrive in their role.
