At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a positive experience at our vibrant hotel.
- Company: Join the Ibis Melbourne Hotel & Apartments team in a lively environment.
- Benefits: Enjoy employee discounts on accommodation and food worldwide, plus a fun workplace culture.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a team that values creativity and encourages you to be your authentic self.
- Qualifications: Customer service skills and a friendly attitude; hotel experience is a plus.
The predicted salary is between 14.4 - 17.6 $ per hour.
Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!
Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
- Support and value the contributions of all team members, creating trust and empowering our people
- Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
- Be an advocate of ALL: Accor's loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Previous hotelfront office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential
What is in it for you
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Front Office Receptionist in Melbourne employer: Accorhotel
At Novotel Brisbane South Bank, we pride ourselves on being an exceptional employer in the heart of Brisbane's Cultural Precinct. Our vibrant work culture fosters growth and development through tailored programs and clear career pathways across our diverse brands. With unique benefits like preferential hotel rates and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to thrive in their role.
