At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a positive experience.
- Company: Join the vibrant team at Ibis Newcastle!
- Benefits: Enjoy discounts on accommodation and food worldwide.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a fun, creative environment where your personality shines.
- Qualifications: Customer service skills and a friendly attitude are key.
The predicted salary is between 14.4 - 17.6 $ per hour.
Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist Support and value the contributions of all team members, creating trust and empowering our people.
Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
- Be an advocate of ALL: Accor's loyalty program to non-members.
- Checking guests in and out.
- Maintaining accurate guest accounts.
- Taking bookings, providing helpful information & entering reservations.
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guests and advise of room moves.
Qualifications:
- Previous hotel front office reception experience preferable.
- Professional telephone manner and exceptional customer service skills.
- Excellent communication, interpersonal and time management skills.
- A friendly and positive can-do attitude who enjoys working in a team.
- Previous experience with Opera desirable but not essential.
Additional Information:
What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Front Office Receptionist employer: Accorhotel
At Novotel Brisbane South Bank, we pride ourselves on being an exceptional employer in the heart of Brisbane's Cultural Precinct. Our vibrant work culture fosters growth and development through tailored programs and clear career pathways across our diverse brands. With unique benefits like preferential hotel rates and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to thrive in their role.
