At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Accor, a leading global hotel operator with a vibrant culture.
- Benefits: Enjoy discounts on accommodation, food, and career development opportunities.
- Other info: Flexible shifts available and a chance to grow your hospitality network worldwide.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Experience in hotel front desk operations and excellent communication skills.
The predicted salary is between 40500 - 49500 $ per year.
Situated within Chatswood's business and shopping district, just north of Sydney's CBD, you will find Mantra Chatswood. The property offers studio-style hotel rooms, as well as one and two bedroom apartments and a heated indoor lap pool for guests to enjoy. On your days off, enjoy the Harbour from the perspective of Sydney’s North Shore. Jump aboard the fairground ride, go on a culinary adventure to experience what the many cafés and restaurants have on offer, or browse a local vintage market!
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Confident in communicating with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges alongside guests, transforming dilemmas into success stories.
- Promote hotel amenities and services by having a deep understanding of products and offerings.
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Display proficiency in accurately handling reservations and managing guest accounts.
Skills And Experience
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Guest Service Agent in Willoughby employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
