At a Glance
- Tasks: Assist customers with reservations and inquiries while providing top-notch service.
- Company: Join Accor Group, a leader in responsible hospitality with over 45 brands worldwide.
- Benefits: Enjoy discounted accommodation, complimentary laundering, and an annual staycation!
- Other info: Flexible shifts and a supportive environment for diverse talent.
- Why this job: Be part of a dynamic team in the heart of Darling Harbour and grow your career.
- Qualifications: Strong communication skills and a passion for helping people are essential.
The predicted salary is between 14.4 - 17.6 $ per hour.
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality, whereyouwillbeable totrulyfindyourself, theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus, youwillbecomea Heartist®, becausehospitalityis, first andforemost, aworkofheart.
Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels.
We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.
With the ability to #Work Your Way, Accor offers Same Day Hire and exciting new Benefits!
We are currently seeking a friendly, detail-oriented, Part-Time Reservations Agent to join our professional and welcoming Reservations team.
Job Description
- Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
- Assist customers in selecting appropriate options based on their needs and preferences.
- Input and update reservation details accurately in the system.
- Provide information about available services, promotions, and special offers.
- Modify or cancel reservations as needed, ensuring customer satisfaction.
- Collaborate with other departments (e. g., sales, front desk) to meet customer needs.
- Handle complaints and resolve issues in a professional, courteous manner.
- Maintain an organized and up-to-date record of customer interactions and bookings.
Qualifications
- Exceptional verbal and written communication skills
- A passion for hospitality and helping people
- Strong multitasking and time management abilities
- High attention to detail and accuracy
- Experience with reservation systems (training provided)
- Flexibility to work varied shifts, including weekends and holidays
- A positive attitude, with a problem-solving, guest-first mindset
- Additional Information
- Work with an experienced leader and lay foundation to a strong career progression pathway
- The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
- Discounted Accommodation and F&B in Accor hotels worldwide
- Complimentary laundering
• Annual Staycation to say thank you!
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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Reservations Agent in Sydney employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
