At a Glance
- Tasks: Lead the Club Millesime team to create unforgettable guest experiences and exceed targets.
- Company: Join the luxurious Sofitel Sydney Darling Harbour, where elegance meets local culture.
- Benefits: Enjoy exclusive industry perks, daily privileges, and a tailored learning platform for growth.
- Other info: Flexible hours and a commitment to diversity and inclusion in the workplace.
- Why this job: Be part of a dynamic team dedicated to delivering exceptional luxury experiences.
- Qualifications: Leadership experience in luxury hospitality and a passion for outstanding guest service.
The predicted salary is between 63000 - 77000 $ per year.
Discover the Sofitel Sydney Darling Harbour.
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture.
The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment.
Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards.
Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.
Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday.
To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
- Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
- Ensure every guest interaction delivers an exceptional and memorable experience.
- Uphold high standards of service, security, and safety across all areas.
- Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
- Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
- Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
- Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
- Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
- Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.
Qualifications
- Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
- Exceptional guest service skills with a passion for creating memorable experiences.
- Excellent communication, interpersonal, and problem-solving abilities.
- Solid understanding of Food and Beverage operations, including stock management and service standards.
- Ability to maintain high standards of safety, hygiene, and security.
- Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
- Flexible, proactive, and able to lead by example in a fast-paced environment.
Flexible to work evenings, weekends, and public holidays.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
#J-18808-Ljbffr
Club Millesime Team Leader in Sydney employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
