At a Glance
- Tasks: Assist guests with reservations and ensure a smooth start to their stay.
- Company: Join the award-winning Novotel Perth Murray Street, part of Accor Group.
- Benefits: Enjoy global accommodation discounts, modern training, and recognition for your service.
- Other info: Diverse and inclusive workplace with endless career development opportunities.
- Why this job: Be the first point of contact for guests and make their experience unforgettable.
- Qualifications: Experience in hospitality and familiarity with OPERA or similar systems.
The predicted salary is between 49500 - 60500 $ per year.
Hospitality is a work of heart at Novotel Perth Murray Street, part of the Accor Group, where we champion diversity with purpose and heartfelt care. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.
Nestled in the vibrant heart of Perth, Novotel Perth Murray Street is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city's best from Elizabeth Quay and RAC Arena to the St George's Terrace business precinct. With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers.
Recognised as one of Western Australia's leading hotels, we are a multiple award-winning property, including All Abilities Hotel and Environmental Services at the 2026 AHA WA Accommodation Awards, building on our 2025 Superior Accommodation win.
We have the perfect opportunity for an experienced part-time Reservations Agent to join our amazing team, 24 hours per week.
Job Description
- Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests.
- Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organisation of the group, through to ensuring successful on-site coordination of the group.
- Maintain fluency with the Accor Live Limitless Loyalty Program.
- Oversee accuracy of room blocks, reservations, and rate codes.
- Process all reservation requests, changes, and cancellations with different channels.
- Identify guest reservation needs and determine appropriate room type.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Follow sales techniques to maximise revenue.
- Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Finance policies.
- Troubleshoot and resolve guest issues or refer to appropriate department.
Qualifications
- Experience with OPERA property management system or similar.
- Relevant experience in a similar role.
- Experience with Groups is advantageous.
- Service oriented with an eye for detail.
- Confident & articulate communication, relationship & networking skills.
- Time management skills with the ability to multitask.
- Entrepreneurial spirit with drive, ambition & high level of energy.
- Passion for hospitality.
- Experience in the Hotel Industry.
Additional Information
Accor is one of the largest global hospitality businesses, with over 5500 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts.
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
- Our Commitment to Diversity & Inclusion.
- We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
- You must have valid Australian working rights as we cannot provide sponsorship.
Reservations Agent in Perth employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
