Perfectly positioned in the heart of the Perth CBD, ibis Perth is a vibrant 192-room hotel offering economy accommodation with a stylish, contemporary vibe. As part of Accor—one of the world's leading hospitality groups—we pride ourselves on delivering a warm Western Australian welcome, fostering inclusive spaces, and creating effortless experiences for both leisure and business travellers.
At ibis Perth, our culture is defined by genuine hospitality, teamwork, and continuous growth. We offer a fun, fast-paced work environment where every team member is empowered to let their personality shine while enjoying global industry perks and career development opportunities across the Accor network.
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and sales team to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively.
Qualifications
The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry, along with:
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software Opera Cloud is an advantage.
- A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a team-oriented environment.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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EN - Reservation Agent in Perth employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
