Company Description
Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia's most iconic coastal destinations.
Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
Job Description
- Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.
- Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives
- Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
- Manage and optimise Front Office systems, reporting, and daily operational processes.
- Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
- Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
- Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
- Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.
Qualifications
- 2 years' experience in a leadership role within Front Office or a similar environment.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures and Opera PMS.
- Experience with forecasting, budgeting and Revenue Management principles.
- Proven experience managing rosters and costs to achieve budgets and targets.)
Front Office Manager in Nambucca Heads employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
