Reservations Agent
Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast‐paced, luxury environment where every interaction matters? If so, we invite you to become part of our team as a Reservations Agent.
About The Role
As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience.
What You'll Do
- Manage room reservations via phone, email, and online channels with accuracy and efficiency.
- Deliver exceptional customer service that reflects our luxury brand standards.
- Provide guests with detailed information about accommodation, dining and hotel facilities.
- Identify opportunities to enhance guest experiences through personalised recommendations and upselling.
- Build strong relationships with guests and anticipate their needs before arrival.
- Collaborate closely with Front Office, Sales, and Revenue teams to maximize guest satisfaction and hotel performance.
- Maintain accurate reservation records and ensure all guest preferences are captured.
Qualifications
- Excellent communication and interpersonal skills.
- Previous experience in reservations, front office, customer service, or luxury hospitality is highly desirable.
- Strong attention to detail and organisational skills.
- Confidence working with hotel reservation systems and technology.
- A proactive, solutions‐focused approach with the ability to remain calm under pressure.
- A commitment to delivering service excellence in every interaction.
Benefits And Perks
- Build a career with the largest hotel group in the Pacific.
- Central, accessible location in Melbourne's CBD.
- Laundered uniforms.
- Complimentary hotel stay package for your work anniversary.
- Worldwide employee and family and friends benefits at Accor Hotels.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reservations Sales Agent in Melbourne employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
