At a Glance
- Tasks: Lead the Rooms Division, ensuring exceptional guest experiences and managing diverse teams.
- Company: Exciting new hotel with a unique approach to hospitality and design.
- Benefits: Accommodation discounts, meals on duty, parking, and wellbeing perks.
- Other info: Opportunity to work in a vibrant environment with a focus on innovation.
- Why this job: Join a leadership team at a groundbreaking hotel and shape unforgettable guest journeys.
- Qualifications: Experience in luxury hotel management and strong financial acumen required.
The predicted salary is between 49500 - 60500 $ per year.
Company Description
208 rooms, a beach across the road, and a hotel that opened in June 2025 with the deliberate intention of not behaving like every other tower on the Glitter Strip. Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.
We're after someone to lead the Rooms Division — Front Office, Guest Relations, Housekeeping and strategic support across departments.
Job Description
- Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay.
- Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint.
- Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop.
- Meeting and greeting VIP and loyalty guests personally.
- Setting and hitting the Rooms Division budget with the owners and Director of Finance — revenue, payroll, expenditure, market share.
- Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts.
- Managing labour cost and productivity without letting standards slide, including on peak and special event days.
- Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people’s way.
What's on offer
- A senior seat on the leadership team of a hotel still writing its own playbook.
- Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing.
Qualifications
- Senior Rooms Division leadership experience in a luxury or lifestyle hotel.
- Genuine commercial literacy — you can build a budget, read a P&L and explain a variance.
- Housekeeping depth, not just Front Office. This role needs both.
- The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask.
- A leadership style that builds trust across a diverse team and holds a standard at the same time.
- Comfort operating in a lifestyle brand environment where personality is part of the product.
Head of Rooms Division & Guest Experience employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
