Purpose As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure. Primary Responsibilities Foster genuine connections with guests, making them feel valued and comfortable during their stay Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services Address and resolve guest concerns promptly and professionally Offer expert recommendations for local attractions, restaurants, and activities Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance Skills and Experience Previous customer service experience, preferably in the hospitality industry A track record of effectively managing multiple tasks and excelling in high-pressure situations Strong problem-solving abilities and a proactive approach Outstanding communication and interpersonal abilities Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge Drivers licence - possessing an open (manual) drivers licence is advantageous Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Concierge Surfers Paradise, Queensland, AU
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Concierge employer: Accor
At The Adnate Perth - Art Series, we pride ourselves on being an exceptional employer that fosters creativity and personal growth in a vibrant and artistic environment. Our inclusive work culture encourages collaboration and innovation, while our comprehensive benefits, including the ALL Heartist Membership and access to industry-leading training platforms, empower you to develop your career in hospitality. Located in the heart of Perth, you'll enjoy not only a dynamic workplace but also the opportunity to explore local wineries and beautiful beaches during your leisure time.
