At a Glance
- Tasks: Deliver top-notch hospitality and manage night audits with precision.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Perfect for those who thrive in fast-paced settings and love working nights.
- Why this job: Be the hero of guests' stays while honing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 31500 - 38500 $ per year.
As Guest Service Agent/Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges alongside guests, transforming dilemmas into success stories.
- Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike.
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date.
- Display proficiency in accurately handling reservations and managing guest accounts.
Skills and Experience
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
- Proficiency in both written and verbal communication.
- Previous experience in hotel front desk operations is a valuable asset.
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
Night Audit & Guest Services Specialist in Melbourne employer: Accor Apartments & Realty
As a Food & Beverage Manager with us, you'll thrive in a dynamic and supportive environment that prioritises employee growth and development. Our culture fosters creativity and collaboration, allowing you to lead a passionate team while crafting unforgettable experiences for our guests. Located in a vibrant area, we offer competitive benefits and a unique opportunity to make a significant impact in the hospitality industry.
