At a Glance
- Tasks: Welcome and assist tenants and visitors, enhancing their experience in our building.
- Company: Join Accor, a leader in hospitality with a focus on community and service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Engage with a vibrant community and embrace our values every day.
- Why this job: Be the face of our brand and create memorable experiences for others.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 36000 - 44000 $ per year.
As a Concierge Executive, you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!
Primary Responsibilities
- Proactively greet, welcome and serve tenants and visitors to the asset.
- Be a key source of knowledge for tenants and visitors about the asset and local precinct.
- Provide services that add convenience, exclusivity, community and utility.
- Work in the lobby area of the office building, spending time at the Concierge desk and roving throughout the Lobby to engage with tenants and visitors.
- Represent Accor to the building tenants and visitors, embodying our brand alongside that of our Client.
- Identify opportunities to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends.
- Adhere to best practice tools, participate in CX training with the team, Heartist Engagement and quality assurance programs, supporting your team with training where required.
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions.
Skills & Experience
- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
- Written and verbal communication skills.
- Previous experience in a customer experience role.
- Strong passion for people, curating experiences for others and leading premium service delivery.
- All successful candidates will be required to hold a valid National Police Check.
Concierge Executive in Melbourne employer: Accor Apartments & Realty
As a Food & Beverage Manager with us, you'll thrive in a dynamic and supportive environment that prioritises employee growth and development. Our culture fosters creativity and collaboration, allowing you to lead a passionate team while crafting unforgettable experiences for our guests. Located in a vibrant area, we offer competitive benefits and a unique opportunity to make a significant impact in the hospitality industry.
