At a Glance
- Tasks: Lead the Concierge & Business Hub services, ensuring exceptional service for tenants and visitors.
- Company: Join Accor, a leader in hospitality with a commitment to outstanding customer experiences.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities to innovate and enhance customer experiences.
- Why this job: Be the face of our brand and make a real impact on tenant experiences.
- Qualifications: Strong background in customer service and excellent communication skills.
The predicted salary is between 45000 - 55000 $ per year.
As Business Hub Manager, you will be a vital asset within our Workplace Services Team. Reporting directly to the State Operations Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge & Business Hub services. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.
Primary Responsibilities
- Ensure that both you and your team prioritise the proactive welcoming and servicing of tenants and visitors to the property.
- You will be a key source of knowledge for tenants and visitors about the asset, local precinct and business hub.
- Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and business hub while engaging with tenants, retailers, and visitors as you move throughout the lobby, business hub and the building precinct.
- You are the face of Accor to the building owner/manager, tenants, and visitors, and play a pivotal role in representing our brand, as well as our client's brand.
- You also serve as a mentor and leader to the Executive Concierge on your team.
- Identify opportunities and innovative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends.
- Implement best practices and participate in CX activations, engaging in Heartist Engagement and quality assurance programs while providing necessary training and support to your team.
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions.
Skills and Experience
- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
- Written and verbal communication skills.
- Previous experience in a customer experience role.
- Strong passion for people, curating experiences for others and in leading premium service delivery.
Business Hub Manager in Melbourne employer: Accor Apartments & Realty
As a Food & Beverage Manager with us, you'll thrive in a dynamic and supportive environment that prioritises employee growth and development. Our culture fosters creativity and collaboration, allowing you to lead a passionate team while crafting unforgettable experiences for our guests. Located in a vibrant area, we offer competitive benefits and a unique opportunity to make a significant impact in the hospitality industry.
