Purpose
As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Safely and securely handle payment transactions and verify billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Assist in resolving guest complaints or issues related to reservations or billing
Skills and Experience
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using Microsoft Office, reservation and property management systems is a plus
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
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ALLRes Consultant employer: Accor Apartments & Realty
As a Food & Beverage Manager with us, you'll thrive in a dynamic and supportive environment that prioritises employee growth and development. Our culture fosters creativity and collaboration, allowing you to lead a passionate team while crafting unforgettable experiences for our guests. Located in a vibrant area, we offer competitive benefits and a unique opportunity to make a significant impact in the hospitality industry.
