We are seeking a driven, detail-oriented Product Owner to maximise value delivery across our digital platforms. Reporting to the Platform Experience Manager, you will collaborate with cross-functional teams to translate product strategy into clear outcomes, define requirements, and drive iterative delivery using modern Agile practices. The ideal candidate is passionate about user experience, data-informed decision-making, and bringing clarity to complex, ambiguous problem spaces while progressing toward broader product management responsibilities.
Key Responsibilities Agile Delivery and Backlog Ownership
- Own and prioritise the backlog to ensure the team delivers the highest-value work first.
- Write epics and user stories with clear acceptance criteria and success measures.
- Facilitate and contribute to Agile ceremonies (planning, refinement, reviews, retrospectives) to maintain delivery momentum, shared understanding, and an Agile mindset across the team.
- Liaise with Engineering and Design to refine scope, assess feasibility, and sequence delivery.
- Continuously improve delivery quality, predictability, and throughput aligned to roadmap priorities.
Product Definition and Documentation
- Collaborate from discovery through launch with Engineering, Design/UX, Data/Analytics, and Go-To-Market teams.
- Measure UX/UI decisions against goals, accessibility, and product intent.
- Create and maintain product documentation, release notes, and internal enablement materials.
User-Centric Mindset
- Be mindful that we deliver value to the user, not just features.
- Occasionally support the Platform Manager with discovery activities (interviews, workshops, usability testing, experiments) and synthesize findings into actionable insights.
- Ensure solutions are intuitive, accessible, and integrated into end-to-end user workflows.
Roadmap and Strategic Alignment
- Contribute to a transparent roadmap that balances customer value, business outcomes, and delivery effort.
- Surface dependencies, risks, and sequencing to enable effective planning across teams.
- Align squad work to platform vision, OKRs, and broader organizational priorities.
- Engage stakeholders regularly to communicate progress, trade-offs, and learnings.
Core Skills and Experience Interpersonal and Collaboration
- Clear, structured communication across technical and non-technical audiences.
- Ability to drive clarity in ambiguity and maintain shared context across teams.
- Strong facilitation, negotiation, and active listening skills.
- Customer-centric mindset and focus on measurable outcomes.
Specialist and Technical
- Proficient in Agile delivery and iterative, outcomes-focused practices (Scrum/Kanban).
- Proficient with delivery, collaboration, and analytics tools (e.g., Jira, Confluence, Miro, AI assistants).
- Comfortable with technical concepts (APIs, integrations, data flows) and using data/AI to inform decisions.
- Demonstrated experience using AI tools for prompting, including drafting requirements, summarising research, and generating hypotheses; able to craft effective prompts, validate outputs, and ensure responsible, privacy-conscious use.
Preferred Background
- 2–4 years of experience in Product Ownership, Business Analysis, or related digital delivery roles.
- Demonstrated experience delivering customer-facing platforms within Agile teams.
- Familiarity with human-centered design, design systems, or user research practices.
Product Owner - Experience employer: Access4
Access4 is an exceptional employer for a DevOps Engineer, offering a supportive and down-to-earth work culture that values innovation and collaboration. With a focus on employee growth, you'll have the autonomy to tackle complex problems while working in a fast-growing UCaaS leader across Australia and NZ. Enjoy hybrid working arrangements, modern office facilities in Richmond, and engaging team events that foster a sense of community.
