At a Glance
- Tasks: Deliver exceptional customer service and support Trade Sales by processing orders and providing product solutions.
- Company: Join Access Hardware, Australia's leading supplier of commercial door hardware and security solutions.
- Benefits: Ongoing training, career growth opportunities, and an Employee Assistance Program for you and your family.
- Other info: Encouraging applications from Aboriginal and Torres Strait Islander peoples.
- Why this job: Be part of a dynamic team making a real impact in the trade sales industry.
- Qualifications: Attention to detail, multitasking skills, and a team player attitude.
The predicted salary is between 16.2 - 19.8 $ per hour.
The Access Hardware story began in 1975 as a family owned and operated company and has grown to become Australia's leading supplier of commercial door hardware, locksmithing, and security solutions. With 350+ team members nationally and the acquisition of API Access & Security, we are now the largest commercial locksmith and security network in Australia — and growing.
We are looking for an enthusiastic and customer focused National Customer Service Representative to join our Trade Sales team in North Melbourne.
About the Role:
As the National Customer Service Representative, you will play an important role in delivering an exceptional customer experience while supporting our Trade Sales function. You will work closely with customers and Business Development Managers to process orders and help customers find the right product solutions.
- Respond to customer enquiries via phone, counter, email and online channels
- Provide excellent customer service across trade sales, quotations, and order processing
- Provide product information and solution focused support to customers
- Prepare sales quotation, process sales and purchase orders
- Manage customer orders ensuring accurate and timely communication
About You:
To be successful in this role, you will have:
- Good attention to detail and accuracy
- Ability to multitask in a fast-paced trade business
- Be a Team Player
- Previous experience in architectural hardware is a plus, but not required
Why Access Hardware?
- Ongoing training & development opportunities
- Career growth opportunities across our national network
- Employee Assistance Program (EAP) for you and your family
- Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to provide a current National Police Clearance.
National Customer Service Representative - Trade Sales in Melbourne employer: Access & Security Co
Access Hardware is an exceptional employer that values growth and development, offering a supportive work culture in the vibrant city of Darwin NT. As a Locksmith Technician/Apprentice, you'll benefit from hands-on training, mentorship opportunities, and a chance to be part of a national team dedicated to delivering top-notch security solutions. With a focus on employee well-being and career advancement, Access Hardware stands out as a rewarding place to build your locksmithing career.
