Account Collections Officer – Home-Office

Access Adventure Club is on a mission to connect young people with nature, to improve the wellbeing of our next generation! We predominantly achieve this through delivering our Accessible Adventures programs for young people with disabilities.

We have been in operation for over 10 years and are leaders in a uniquely positioned niche that falls between outdoor education, disability support and tourism in Australia. Our 6 core values are:

• We are hungry to contribute to the company's purpose
• We are highly organised and disciplined
• We are adaptable to change
• We are optimists, with can-do attitudes
• We see challenge as an opportunity for personal growth
• We are a for-purpose company that takes pride in our engaging work culture and positive working environment.

This is a remote, work from home (WFH) role, that can be based anywhere in Australia. This role is 5 hours per day, and can be done within school hours, from home. You'll work in the finance team alongside our fulltime Bookkeeper, and under the leadership of our Finance Manager.

You’ll work closely with our Finance Manager, Bookkeeper, Sales Team and Programming Delivery Team to maintain accurate financial records while delivering exceptional customer service to participants, families and Plan Managers. You’ll support the organisation by ensuring invoicing complies with NDIS Pricing Schedules and Guidelines, participant Service Agreements, and internal financial procedures.

Key Responsibilities:

• Prepare and issue accurate invoices through Xero within required timeframes.
• Verify billing information against Service Agreements, approved quotes and NDIS support item codes.
• Process and allocate customer payments and maintain accurate customer account records.
• Complete weekly bank reconciliations and investigate payment discrepancies.
• Monitor outstanding invoices and follow up on overdue accounts in line with company procedures.
• Liaise professionally with participants, families, Plan Managers and Support Coordinators to resolve billing enquiries.
• Establish and monitor approved payment arrangements where required.
• Maintain accurate documentation and ensure compliance with NDIS requirements, company policies and privacy legislation.
• Support continuous improvement of Accounts Receivable processes and maintain high standards of accuracy and customer service.

Role Purpose:

This role extends to protecting families that have been caught up in the NDIS whirlwind, which prevents them from accessing the disability supports they already have funding for. Through our Financial Protection Guarantee, this role goes into battle for the families that we serve, helping to protect them from personal financial liability for outstanding invoices which should be covered by their NDIS plans.

About You:

To be successful in this role, you will have:

• Previous experience in an Accounts Receivable, Finance Administration or Bookkeeping role.
• Experience using Xero or similar accounting software.
• A desire for justice, and to be purpose-driven.
• Strong attention to detail and excellent organisational skills.
• A creative, solutions-focused and resilient mindset.
• Outstanding communication and customer service skills.
• Intermediate Microsoft Office skills, particularly Excel and Outlook.
• Experience with NDIS billing or the disability sector will be highly regarded but is not essential.

Make a difference in the lives of the vulnerable families that we serve, by protecting them from financial liability, and enabling them to access disability support services that they have been granted funding for.

Overall, contribute to the company mission of connecting young people with nature, to improve the wellbeing of our next generation.

Be part of an already unique company culture that offers fully funded overseas company retreats annually in South East Asia for 1 week, team meditation sessions each Monday and Friday and a company culture that cares about wellbeing, staff recognition, and outcomes based work-flexibility and autonomy.

The role is a permanent part-time opportunity (approximately 25 hours per week, 5 days/week). However, for the right candidate, we can accommodate more or less hours if requested, and flexible working arrangements.

Remuneration:

The role has a full-time equivalent salary of $65K per year. At 25 hours per week (~0.65 FTE) the successful candidate can expect to receive ~$42.5k per year + superannuation. The role's primary value does not come from the pay rate - it comes from the WFH part-time setup, the company culture, the flexibility, and the impact you'll be able to make to the lives of so many families across Australia.