At a Glance
- Tasks: Design and improve Service Configuration Management processes in a dynamic tech environment.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy flexible work arrangements, career development, and 18 weeks paid parental leave.
- Other info: Be part of a diverse team with excellent growth opportunities and a commitment to inclusion.
- Why this job: Make a real impact on service visibility and operational excellence in IT.
- Qualifications: Experience in ITSM, Configuration Management, and ServiceNow CMDB is essential.
The predicted salary is between 90000 - 110000 $ per year.
We are seeking a Service Configuration Management (SCM) Consultant to join a high-performing Enterprise Service Management team supporting a large-scale, complex technology environment. This role is ideal for an experienced ITSM professional with strong Configuration Management and CMDB expertise who is passionate about improving service visibility, data quality, and operational excellence.
As an SCM Consultant, you will play a key role in designing, implementing, operating, and continuously improving Service Configuration Management processes and capabilities across a multi-vendor environment. You will work closely with technical teams, service providers, and client stakeholders to ensure configuration data is accurate, governed, and enables effective service management outcomes.
About the Role:
- Support the design, implementation, and operation of end-to-end Service Configuration Management processes.
- Maintain accurate and reliable Configuration Item (CI) data and relationships within the CMDB.
- Monitor and improve CMDB data quality, integrity, and compliance.
- Support ServiceNow CMDB, Discovery, and related platform capabilities.
- Assist with integration of configuration data from multiple sources & collaborate with platform teams to optimize CMDB performance & usability.
About You:
- You will bring a combination of Configuration Management expertise, ServiceNow experience, and strong stakeholder engagement skills.
- Experience in IT Service Management, Configuration Management, CMDB, or related disciplines.
- Hands-on experience with ServiceNow CMDB and Discovery.
- Knowledge of Configuration Item (CI) modelling, service mapping, and relationship management.
- Understanding of ITIL service management practices.
- Experience supporting large and complex enterprise environments.
Additional Requirements:
- Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.
- On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients’ IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Service Configuration Management (SCM) Consultant in Sydney employer: Accenture
Accenture is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to make a real impact. With a strong commitment to diversity and inclusion, comprehensive training programs, and flexible work arrangements, Accenture fosters a culture that supports personal and professional growth. Located in a vibrant hub of technology and enterprise, this role as a Forward Deployed Engineer provides unique opportunities to engage with leading clients and tackle complex challenges at the forefront of AI development.
