Strategic Accounts / Sales Director in Sydney

This role is with CyberCX, part of Accenture. Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on New Business. The successful candidate will have significant experience working with a variety of Government clients and will have previous experience of selling services.

Key Responsibilities:

• Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts.
• Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities.
• Own your customers’ experience and journey from solution proposition through transition to delivery.
• Build strong, long-lasting relationships by partnering to understand client needs and preferences.
• Work closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX.
• Operate as the lead point of contact for account relationship matters in specified strategic accounts.
• Maintain exceptionally strong knowledge of CyberCX service offerings and present them with clarity, credibility and conviction.
• Respond to customer requirements, including requests for quotes/proposals/tenders and customer workshops.
• Develop, coordinate and contribute to scoping of key tactical opportunities, such as multi-practice RFPs and proposal artefacts for strategic accounts.
• Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions.
• Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops.
• Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers.
• Maintain up to date CRM records for nominated accounts.
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Update and prepare sales reports for management as required.
• Mentor and coach less experienced members of the Customer Sales team, if required.

Previous experience of Business Development and Account Management of customer-focused solutions experience with meaningful experience communicating cyber security services, information security services or technology services to enterprise size clients. A demonstrated technical education, experience and/or background in cyber security. Exceptional stakeholder engagement and impeccable communication skills with an ability to build credibility both internally and externally at all levels. Impeccable written and verbal communication skills. High performing, outcome-focused and self-motivated. Skilled in responding to setbacks in an agile and resilient manner.