At a Glance
- Tasks: Lead transformative banking projects using AI and digital platforms to enhance customer experiences.
- Company: Join Accenture Song, a leader in innovative banking solutions and digital transformation.
- Benefits: Enjoy competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive innovation in a dynamic environment.
- Why this job: Shape the future of banking with cutting-edge technology and impactful strategies.
- Qualifications: 10+ years in consulting or digital strategy, with a focus on financial services and AI.
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Overview
We are seeking a Senior Manager to help lead the delivery of agentic commerce and digital ecosystem transformation programs for banking clients. This role sits directly below the Managing Director / Partner and will be responsible for translating strategic vision into actionable programs that modernize how banks structure, distribute, and optimize financial products across digital platforms and emerging AI-driven ecosystems.
As financial services customer journeys evolve beyond traditional websites and apps toward AI-mediated discovery, conversational interfaces, and intelligent agents, banks must modernize their platforms, product data, content ecosystems, and integration architectures. This Senior Manager will play a critical role in helping clients operationalize these changes by leading key workstreams across platform architecture, digital discoverability, content ecosystems, and AI-ready data infrastructure.
You will lead multidisciplinary teams across strategy, technology, and experience disciplines to deliver scalable solutions that enable financial institutions to surface products across digital channels, partner ecosystems, and intelligent agent environments. The ideal candidate combines financial services expertise, digital platform strategy, and strong program leadership with an understanding of how emerging AI technologies are reshaping banking experiences.
Job Responsibilities
- Platform & Ecosystem Strategy Delivery: Lead major workstreams that modernize how banking products and services are distributed across digital platforms and partner ecosystems. Design and implement strategies that connect banking platforms with fintech partners, marketplaces, and digital ecosystems. Define integration approaches using APIs, service layers, and product data feeds to support scalable financial product distribution. Lead solution development for platform modernization initiatives supporting future digital banking experiences. Translate strategic client objectives into executable architecture, delivery plans, and implementation roadmaps.
- Machine-Readable Commerce Architecture: Architect schema and structured frameworks aligned to AI retrieval and reasoning models. Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed. Design entity-layer clarity that reduces ambiguity for LLM interpretation.
- Agent Communication & Execution Readiness: Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions.
- Retrieval & Indexation Optimization: Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer.
- Monitoring & Technical Governance: Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets.
- Security, Trust & Compliance: Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations.
- Data & AI Readiness: Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels.
- Client Engagement & Program Leadership: Serve as a key client-facing leader responsible for delivering complex transformation programs. Manage multi-disciplinary teams across strategy, technology, design, and analytics. Lead client workshops, working sessions, and executive updates. Translate complex technical and strategic concepts into clear recommendations for senior client stakeholders. Ensure delivery excellence across large transformation engagements.
- Innovation & Capability Development: Help shape the evolution of Accenture’s capabilities at the intersection of banking, AI, and digital ecosystems. Identify emerging technologies and trends impacting banking customer experiences and distribution models. Contribute to internal thought leadership on digital banking transformation and agentic commerce. Collaborate across Accenture Song, Technology, and Strategy teams to develop new capabilities and offerings.
Basic Qualification:
- 10+ years of experience in consulting, digital strategy, or technology strategy within financial services; experience must include:
- Experience working on digital transformation, customer experience, or platform-related initiatives.
- Strong understanding of digital banking platforms, fintech ecosystems, and API-based integrations.
- Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
- Understanding of digital marketing, content strategy, or product experience optimization.
- Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.
- Proven ability to lead complex programs and manage cross-functional teams.
Preferred Qualifications:
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
- Proven ability to lead complex programs and manage cross-functional teams.
- Excellent communication and stakeholder management skills with the ability to influence senior client leaders.
- Experience developing strategic roadmaps and translating them into actionable delivery plans.
- Passion for innovation and shaping the future of digital financial services.
- Comfortable with travel.
Agentic Commerce Senior Manager in Redmond employer: Accenture PLC
At Partners in Performance, part of Accenture, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our focus on human performance means you will have the opportunity to work closely with clients, driving meaningful change and delivering tangible results rather than just reports. With a commitment to employee growth through mentorship and diverse experiences, our ANZ office offers a unique environment where your insights can lead to impactful outcomes for some of the world's largest companies.
