At a Glance
- Tasks: Manage accounts and drive business development in a dynamic tech environment.
- Company: Join CyberCX, part of Accenture, a leader in digital transformation.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Work with a diverse team and access innovative technologies.
- Why this job: Make an impact by helping clients navigate their technology needs.
- Qualifications: 3+ years in account management with strong negotiation skills.
The predicted salary is between 90000 - 110000 $ per year.
This role would be suitable for someone with 3-8 years in Account Management and/or Business Development. You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoying identifying opportunities from new accounts. This role will be 60% Account Management / 40% Business Development. You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT. This role is Adelaide based, with travel in NT every quarter.
Key Responsibilities:
- Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/quota targets.
- Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX.
- Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels.
- Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving 'preferred' supplier status.
- Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business.
- Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies.
- Enable and conduct product demonstrations and conversations with technical SMEs and customers.
- Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans.
Preferred Qualifications, Experience & Skills:
- A minimum of 3 years account management and customer-focused solutions experience.
- Proven project management skills with an ability to manage multiple projects and relationships simultaneously.
- An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability.
- Hands-on experience with CRM software and account management systems.
- A record of consistently exceeding quota.
- Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts.
- Skilled in responding to setbacks in an agile and resilient manner.
Account Manager – Adelaide & NT employer: Accenture PLC
At Partners in Performance, part of Accenture, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our focus on human performance means you will have the opportunity to work closely with clients, driving meaningful change and delivering tangible results rather than just reports. With a commitment to employee growth through mentorship and diverse experiences, our ANZ office offers a unique environment where your insights can lead to impactful outcomes for some of the world's largest companies.
