At a Glance
- Tasks: Manage and enhance Hardware Asset Management and Configuration Management in ServiceNow.
- Company: Join Accenture, a leader in tech innovation and diversity.
- Benefits: Enjoy flexible work, career breaks, and 18 weeks paid parental leave.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact on IT asset visibility and governance.
- Qualifications: Experience with ServiceNow, ITAM, and ITIL processes required.
The predicted salary is between 114930 - 140470 $ per year.
About the Role
We are seeking a motivated and experienced Service Now HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a Service Now environment.
The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance.
This role requires a strong understanding of ITIL processes and Service Now best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).
Key Responsibilities
- Support the administration and continuous improvement of Service Now HAM, CMDB, and Discovery capabilities.
- Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
- Maintain CMDB data quality, integrity, governance, and compliance standards.
- Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
- Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
- Support configuration management processes and drive adherence to ITIL-aligned practices.
- Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
- Collaborate with stakeholders to gather requirements and implement Service Now solutions that support operational and business objectives.
- Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
- Create and maintain technical documentation, process guides, and knowledge articles.
Required Skills & Experience
- Experience in Service Now ITAM, ITOM, CMDB, Discovery, or Configuration Management.
- Hands-on experience with Hardware Asset Management (HAM)
- Hands-on experience with Configuration Management Database (CMDB)
- Hands-on experience with Discovery
- Hands-on experience with Configuration Management / SACM
- Hands-on experience with IT Service Management (ITSM)
- Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
- ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (ITAM, ITOM, or Discovery).
- Experience with Service Now HAM Pro, ITAM, ITOM, or Discovery implementations.
- Understanding of cloud, server, network, and infrastructure environments.
Additional Requirements
- Current Australian Government security clearance (Baseline, NV1 or higher).
We are a WORK180 Endorsed Employer, to see our benefits and policies.
Accenture Progressive Employee Benefits - To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability.
Progressive Employee Benefits - Australia.
Benefits of working at Accenture
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
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ServiceNow Hardware Asset Management (HAM) Manager in Sydney employer: Accenture Australia
Accenture is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among passionate professionals in the Technology Architecture Practice. With access to cutting-edge tools, comprehensive training programs, and a structured career development path, employees are empowered to grow their skills and advance their careers while enjoying flexible work arrangements and a commitment to diversity and inclusion.
