At a Glance
- Tasks: Lead the design and implementation of IT Operations Management solutions on ServiceNow.
- Company: Join Accenture, a global leader in technology and innovation.
- Benefits: Enjoy flexible work arrangements, career development, and 18 weeks paid parental leave.
- Other info: Be part of a diverse workplace that values inclusion and well-being.
- Why this job: Make a real impact by automating and enhancing visibility in IT operations.
- Qualifications: 3+ years experience with ServiceNow ITOM modules and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
About
Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity.
Every day, more than 775,000 of us help our stakeholders continuously reinvent.
Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well‐being holistically, supporting our people's physical, mental, and financial health.
We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
We're proud to be consistently recognized as one of the World's Best Workplaces TM.
Join Accenture to work at the heart of change.
- Visit us at www. accenture. com
- Job Summary
We are seeking a highly skilled Service Now ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the Service Now platform.
This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.
Key Responsibilities
- Implement and configure Service Now ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
- Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
- Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
- Design and implement health dashboards and event correlation rules.
- Maintain CMDB data integrity, normalization, and reconciliation rules.
- Integrate Service Now ITOM with third‐party tools (e. g., Solar Winds, Dynatrace, Zabbix, Splunk).
- Conduct workshops and assessments to define ITOM roadmaps and strategies.
- Support Service Now upgrades, patching, and testing of ITOM applications.
- Provide knowledge transfer and mentorship to clients or internal teams.
- Security Clearance
- Current Baseline Security Clearance and willingness to upgrade to NV1.
- Australian Citizens with ability to obtain a clearance considered.
Requirements
- 3+ years of hands‐on experience implementing Service Now ITOM modules.
- Strong expertise in Discovery (both horizontal and top‐down), Service Mapping, and Event Management.
- Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.
- Experience with MID Server configuration and troubleshooting.
- Proficiency in Java Script, Service Now scripting APIs, and Flow Designer.
- Service Now Certified System Administrator (CSA) required.
- Service Now Certified Implementation Specialist – ITOM (CIS‐ITOM) is highly preferred.
- Experience with data modeling and maintaining CMDB health.
- Strong analytical, communication, and client‐facing skills.
Benefits of working at Accenture
- 18 weeks paid parental leave
- Long & short‐term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace TM
- Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
- Equal Employment Opportunity Statement for Australia
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture. com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
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ServiceNow ITOM Consultant employer: Accenture Australia
Accenture is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among passionate professionals in the Technology Architecture Practice. With access to cutting-edge tools, comprehensive training programs, and a structured career development path, employees are empowered to grow their skills and advance their careers while enjoying flexible work arrangements and a commitment to diversity and inclusion.
