At a Glance
- Tasks: Support and optimise critical infrastructure environments for top-tier clients.
- Company: Join a leading managed services provider with a focus on innovation.
- Benefits: Enjoy flexible work arrangements, career development, and generous parental leave.
- Other info: Be part of a diverse team with excellent growth opportunities.
- Why this job: Make a real impact by ensuring high availability and performance of IT systems.
- Qualifications: Strong Windows and cloud platform experience, plus scripting skills.
The predicted salary is between 82800 - 101200 $ per year.
About the Role:
We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.
Key Responsibilities:
- Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments
- Lead and support a team of infrastructure analysts and coordinators
- Perform incident triage, root cause analysis, and resolution
- Participate in CAB reviews, escalations, and major incident management
- Collaborate with client teams to design infrastructure solutions
- Monitor infrastructure performance and identify improvement opportunities
- Support Windows administration and patching
- Maintain technical documentation
- Ensure adherence to ITIL-based processes
Skills & Experience:
- Strong Windows Administration & Patching experience
- Expertise in VMware, Azure, and AWS
- Knowledge of Windows & Linux OS
- Scripting skills (Terraform, Python, Bash, PowerShell)
- Experience with infrastructure monitoring tools
Preferred Skills:
- ITIL v4 certification
- Managed services experience
- Automation and Infrastructure-as-Code exposure
- Ability to develop proofs of concept
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance. This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations:
Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
We are a WORK180 Endorsed Employer, to see our benefits and policies.
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
Infrastructure Support Consultant employer: Accenture Australia
Accenture is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among passionate professionals in the Technology Architecture Practice. With access to cutting-edge tools, comprehensive training programs, and a structured career development path, employees are empowered to grow their skills and advance their careers while enjoying flexible work arrangements and a commitment to diversity and inclusion.
