At a Glance
- Tasks: Join us to implement and maintain the ServiceNow platform, driving business process automation.
- Company: Accenture, a global leader in digital, cloud, and security services.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by enhancing IT service management across various business functions.
- Qualifications: Experience with ServiceNow and strong knowledge of ITSM processes required.
The predicted salary is between 81000 - 99000 $ per year.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture. com.
We are seeking expressions of interest from experienced professionals to join our team in a Service Now Developer, ITSM Consultant, or Architect role.
In this position, you will play a key role in implementing, configuring, and maintaining the Service Now platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
Key Responsibilities
- Participate in the full Service Now implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
- Design and configure Service Now modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
- Develop integrations between Service Now and other enterprise systems using REST, SOAP, and other relevant technologies.
- Implement workflows, business rules, and automation to streamline processes and improve user experience.
- Work closely with IT teams, business stakeholders, and other Service Now professionals to align solutions with organizational goals.
- Provide post-implementation support, troubleshooting, and maintenance of the Service Now platform.
- Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
- Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
- Provide training and support to end users and junior team members as needed.
- Required
- Proven experience in working with Service Now (Developer, Consultant, or Administrator roles).
- Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
- Familiarity with Service Now modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
- Expertise in Service Now scripting (e. g., Business Rules, Script Includes, UI Actions, etc.).
- Experience in developing Service Now integrations using REST, SOAP, Web Services, and other integration techniques.
- Solid understanding of ITIL best practices.
- Experience in working with Agile methodologies.
- Preferred
- Service Now certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
- Experience with Service Now Discovery, Performance Analytics, Orchestration, and Security Incident Response.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
ServiceNow Developer in Canberra employer: Accenture Australia
Accenture is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among passionate professionals in the Technology Architecture Practice. With access to cutting-edge tools, comprehensive training programs, and a structured career development path, employees are empowered to grow their skills and advance their careers while enjoying flexible work arrangements and a commitment to diversity and inclusion.
