At a Glance
- Tasks: Be the friendly voice for customers and keep our office running smoothly.
- Company: Join a growing air conditioning business that values teamwork and customer relationships.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Enjoy a collaborative culture with opportunities for career growth.
- Why this job: Help people while developing your skills in a dynamic and busy setting.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 49500 - 60500 $ per year.
- Customer Service & Office Administration Assistant
- Accel Service Group Pty Ltd – Huntingdale VIC
Accel Service Group (Accel Air) is a growing air conditioning and service business based in Huntingdale, VIC.
We're proud of our hands‐on team and the lasting relationships we've built with our customers.
We value our people, invest in their development, and work together to deliver outstanding service on every job.
About the role
We're looking for an organized and customer‐focused Customer Service & Office Administration Assistant to join our Huntingdale office full time.
You'll be the first point of contact for our customers and a key support to our office and field teams.
That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes.
If you enjoy helping people, love being organized and thrive in a busy environment, this role is for you.
Key responsibilities
- Answer inbound calls, emails and enquiries professionally and promptly
- Book, schedule and confirm service jobs and appointments for our technicians
- Prepare quotes, process orders and raise invoices accurately
- Keep customer records and job information up to date in our CRM (Salesforce)
- Follow up on quotes, outstanding jobs and customer feedback
- Resolve customer concerns and escape issues where needed
- Work closely with the sales, service and management teams to meet customer and business goals
- Follow company policies, procedures and compliance requirements
About you
- Previous experience in customer service, administration or a similar office role
- Excellent phone manner and written communication skills
- Strong organizational skills and attention to detail
- Confidence using computer systems, including Microsoft Office / Google Workspace
- Experience with Salesforce or a similar CRM is highly desirable
- Experience in scheduling, dispatch or a trade or service business is a bonus
- Ability to juggle multiple tasks and stay calm under pressure
- A reliable, punctual and positive team player
- Willingness to learn and grow with the business
What we offer
We are committed to supporting our employees' growth and wellbeing.
Our competitive benefits package includes opportunities for professional development and career progression within a supportive work environment.
We recognize the importance of work‐life balance and foster a collaborative culture where your contributions are valued.
We offer a competitive salary package commensurate with experience, and a team‐oriented workplace where your success is celebrated.
Additional benefits and incentives may be available depending on performance and role requirements.
Customer Service & Office Administration Assistant in Melbourne employer: Accel Service Group Pty Ltd
Accel Service Group is an exceptional employer located in Huntingdale, VIC, where we prioritise the growth and wellbeing of our employees. Our collaborative work culture fosters strong relationships and values each team member's contributions, ensuring a supportive environment for professional development and career progression. With a competitive salary package and a commitment to work-life balance, joining our hands-on team means being part of a rewarding journey in delivering outstanding service.
Contact Details:
Accel Service Group Pty Ltd Recruitment Team
