At a Glance
- Tasks: Manage incidents and problems to ensure smooth operations for our government customer.
- Company: AC3, an Australian-owned ICT managed service provider with a supportive culture.
- Benefits: Discounted lifestyle services, hybrid work, half-day Fridays, and career development opportunities.
- Other info: Join a culture of respect and support with flexible work options.
- Why this job: Make a real impact by ensuring effective incident management in a collaborative environment.
- Qualifications: Experience in incident and problem management, strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions. What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest.
Why this role exists: Our SIAM Incident and Problem manager will play a critical role for a State government customer. Ensuring the Incident and Problem management capabilities are mature and effective. This role is about ensuring Incident and Problem activities are defined, implemented and managed holistically across the environment, allowing our customer to work effectively and without prolonged interruption.
Role Context: In this role you will act as the point of contact for service providers and the customer regarding end-to-end Incident management and Problem management matters. You will work closely with Service providers counterparts to ensure optimised resolution to interruptions. This role acts as a facilitator within the environment, ensuring all providers work collaboratively in the best interests of the customer. Additionally, this role encompasses the Major Incident management role where you are responsible for taking ownership of high impacting Incidents and effectively coordinating response, investigation, restoration and overarching governance activities.
What we offer:
- Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month.
- A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
- Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
- Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
- Flexible Hybrid work options and real work life integration.
- Base Salary + Super + bonus + Allowances + Benefits.
- Convenient CBD location with modern offices.
SIAM Incident & Problem Manager in Sydney employer: Ac3
Ac3 is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sydney. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while leading a dynamic global IT team. Enjoy competitive benefits and a supportive environment that values your contributions and encourages meaningful career advancement.
